The Customer Care Executive is responsible for the overall satisfaction of customers. Plans and directs all aspects of an organization’s customer service policies, objectives, and initiatives. Being a Customer Care Executive typically reports to top management. May require an advanced degree. The Customer Care Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. Working as a Customer Care Executive typically requires 8+ years of managerial experience.
customer care executive Job Description Template
Our company is looking for a customer care executive to join our team.
Responsibilities:
- Co-ordinate with logistics department to ensure on-time delivery to customer;
- Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers;
- Assist sales order processing and follow up on delivery status of orders and track on collection;
- Liaise with customers to provide update order status;
- Process sales data, sales progress reports and other sales related records and reports;
- Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents.
Requirements:
- Computer literate and proficient in MS Word, MS Excel and MS Power Point;
- Good communication and interpersonal skills;
- Diploma or degree in any discipline;
- Self-motivated, independent and possess initiative.