Front Office Assistant Job Description Template
Our company is looking for a Front Office Assistant to join our team.
Responsibilities:
- Manages incoming requests from the hotel communications systems (telephone, email, etc);
- Complete the check-out process for departing guests using the hotel systems;
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events;
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints;
- Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems;
- Maximize sales revenues through up-selling and marketing program;
- Welcome and fulfil the check-in process for guests and group arrivals.
Requirements:
- Position Level: Non Executive;
- Front Office/Concierge experience in the hotel;
- Specialization: Customer Service;
- Professional communication (written/verbal);
- Computer literate and able to navigate through Company systems;
- Vacancies: 2;
- A passion for delivering exceptional levels of Guest service;
- Professional manner with an emphasis on hospitality and guest service;
- SPM or higher level;
- Industry Type: Hospitality.