Process Associate – Customer Service

Process Associate – Customer Service Job Description Template

Our company is looking for a Process Associate – Customer Service to join our team.

Responsibilities:

  • Customer Service for American consumer credit card customers;
  • Use of CRM tools & collecting/documenting detailed information;
  • Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution;
  • Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients;
  • Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries.

Requirements:

  • Significant months of experience in the phone customer service field is desired;
  • Displays excellent English oral and written communication skills – using accurate grammar with smooth flow;
  • Ability to multi-task alongside compliance to the process;
  • Detail oriented;
  • High Level of Integrity;
  • Negotiation and analytical skills;
  • Ability to multi-task;
  • Flexible to work in any schedule;
  • Displays excellent problem solving and decision-making skills;
  • Ability to perform in a fast-paced and high volume service center;
  • Able to demonstrate understanding while improving chance to create rapport with the customer;
  • Excellent data entry skills;
  • High School / Senior High School graduates are accepted, College graduates are preferred;
  • Proficient computer skills and attention to detail;
  • At legal age by the time of application.