Reservations Consultant Job Description Template
Our company is looking for a Reservations Consultant to join our team.
Responsibilities:
- Creating and managing all travel logistics and file handling, including financial aspects;
- Assist & maintain an efficient administration system within the department;
- Provide support for our luxury tour operating division by quoting and handling touring files as and when necessary;
- Ability to manage room blocks;
- Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue;
- Create and process lodge reservations (both group and FIT) for our three safari lodges in Botswana;
- Ensure accurate & detailed capturing of lodge reservations;
- Consistent application of all reservations systems, policies and procedures;
- Making lodge reservations for FITs and groups, preparing rate proposals and following up on the business to ensure revenue;
- Quoting, managing and making tour operating bookings including flights, transfers, restaurant reservation, as well as accommodation bookings;
- Be flexible in working hours and ensure coverage when needed;
- Supply quotations based on the clients requests;
- Assist with related duties as and when required by management;
- Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction.
Requirements:
- Computer Literacy and creative writing skills required;
- Previous experience in a luxury tour operating environment required;
- Safari operating environment experience beneficial;
- Excellent customer service;
- Exceptional telephone and email etiquette.