Reservations Consultant

Reservations Consultant Job Description Template

Our company is looking for a Reservations Consultant to join our team.

Responsibilities:

  • Creating and managing all travel logistics and file handling, including financial aspects;
  • Assist & maintain an efficient administration system within the department;
  • Provide support for our luxury tour operating division by quoting and handling touring files as and when necessary;
  • Ability to manage room blocks;
  • Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue;
  • Create and process lodge reservations (both group and FIT) for our three safari lodges in Botswana;
  • Ensure accurate & detailed capturing of lodge reservations;
  • Consistent application of all reservations systems, policies and procedures;
  • Making lodge reservations for FITs and groups, preparing rate proposals and following up on the business to ensure revenue;
  • Quoting, managing and making tour operating bookings including flights, transfers, restaurant reservation, as well as accommodation bookings;
  • Be flexible in working hours and ensure coverage when needed;
  • Supply quotations based on the clients requests;
  • Assist with related duties as and when required by management;
  • Reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction.

Requirements:

  • Computer Literacy and creative writing skills required;
  • Previous experience in a luxury tour operating environment required;
  • Safari operating environment experience beneficial;
  • Excellent customer service;
  • Exceptional telephone and email etiquette.