Service Center Specialist

Service Center Specialist Job Description Template

Our company is looking for a Service Center Specialist to join our team.

Responsibilities:

  • Strong interpersonal and leadership skills;
  • Propose processes improvements and ensure follow up of the processes;
  • Excellent computer skills;
  • Dispatch FE’s to RFS;
  • Strong oral and written communication skills;
  • Take incoming calls from FE’s related to dispatching;
  • Escalate to Senior Co-coordinator according to Regional FE planning rules;
  • Offer suggestions on possible solutions;
  • Support Service Centre Initiatives to increase customer satisfaction;
  • Strong problem solving skills. #LI-JG1;
  • Create metrics to follow call center activity and performance and make analysis on a regularly defined basis;
  • Take incoming RFS and log the problem in the appropriate tool, if required;
  • Fully understand and implement the CSO process as required;
  • When preferred FE is not available, use the training records and maps to find a suitable resource;
  • Enter all comments and agree on an action plan.

Requirements:

  • Excellent computer skills;
  • Strong leadership and interpersonal skills;
  • Prior demonstrated 1-3 years’ experience working in a Customer service role;
  • Strong written and oral communication skills;
  • Native Arabic language and fluent English;
  • Strong problem solving skills. #LI-JG1;
  • Ability to work independently;
  • Timeworker and good communication skills. Desired Characteristics: Preferred Qualifications;
  • Associate degree or equivalent work experience Business admin or engineering or equivalent knowledge or experience.