Technical Support Job Description

Technical Support Job Description Template

Our company is looking for a Technical Support to join our team.

Conducting technical training towards customers and BLÜCHER coworkers;
Attending trade exhibitions, conferences and customer meetings;
Meeting with technical consultants and architects to get specified;
Aligning with the company’s global sales strategy and targets;
Arranging customer meetings to introduce new products and solutions;
Promote company services and products to clients;
Handle all client questions, complaints, requests, and feedback in a polite way;
Making sure that the most urgent issues are worked on immediately;
Advising customers of new technical updates and products;
Troubleshoot and report client needs to Data Outsource team;
Availability to travel 40-60 days yearly;
Sourcing new potential customers and maintaining regular contact with existing customers;
Putting together technical proposals and tender documents;
Providing internal technical support to the global sales team;
Keeping up to date with competitors’ activities and technical features.

Preferably with working experience and knowledge on ISO 27001 ISMS standard;
At least high school Graduate;
Basic Computer Skills;
Preferably Less than 1 year experience specialized in IT/Computer – Hardware or equivalent;
Ability to impact technical knowledge to end-user;
At least 4 Year(s) of working experience in the related field is required for this position;
Familiar with SSL VPN’s, configuring, troubleshooting, and supporting;
Functional knowledge of Android operating system;
Familiar with IT Service Desk/ Help Desk ticketing systems;
Completion of a bachelor’s degree in Computer Science or any IT- Business related course;
Ethics – Treats people with respect; Keeps commitments; Works with integrity;
Possess excellent customer relations, negotiation skills and computer literacy;
Meeting deadlines;
An ability to prioritize and delegate tasks;
A technical, logical thought process.