Internal sales Job Description Template
Our company is looking for a Internal sales to join our team.
Responsibilities:
- Attend to queries and / or complaints from customers timeously and courteously;
- Arranging shipment of goods and the logistic liaison with Freight Companies;
- Handle telephonic enquiries from customers a professional manner and ensure orders are processed timeously;
- Liaise with dispatch regarding delivery of orders;
- Daily ordering of goods and products and helping external sales staff with quotes and orders;
- Communicate with customers and suppliers on the delivery of goods and services;
- Responsible for processing and managing sales orders;
- Build strong relationships with customers to fully understand their needs;
- Ad hoc tasks: to assist team on ad hoc tasks as requested;
- Sales operations: ensure Standard Operating Procedures and Policies are implemented in a timely and accurate manner;
- Undertake administrative requests as directed by the Management Team;
- Develop and maintain the customer database;
- Generate and develop sales leads and contact potential clients to build business relationships;
- Brand ambassador: become the face of Lalamove when engaging local partners to promote our services and values;
- Participate in hotel promotional activities.
Requirements:
- Must have your own reliable transport;
- Knowledge and experience with SYSPRO would be advantagous;
- Able to work without constant supervision and initiative to work ahead and / or take on work where and when needed;
- Drivers license and own vehicle essential;
- Min. 2 years’ experience in a similar role;
- Pleasant mannerism and etiquette (in person, telephonically and with customers);
- Experience working on Sage will be advantageous;
- Good organisational and administration skills;
- At least 2 – 3 years working experience in a sales coordination and facilitation role;
- Matric;
- Positive attitude and good communication skills;
- Excellent grooming standards;
- Confident telephone manner;
- Excellent Communication and Organisational Skills;
- High level of IT skills.