Housekeeping Order Taker

Housekeeping Order Taker Job Description Template

Our company is looking for a Housekeeping Order Taker to join our team.


  • Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met;
  • Ability to remain calm and perform all essential functions during emergency situations;
  • Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation;
  • Maintain the brand’s high quality standards;
  • Responds to all emergency call which includes monitoring the alarm system;
  • Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found;
  • Coordinate and control all office traffic;
  • Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team;
  • Present a positive, professional, and courteous image, to ensure guest satisfaction.


  • Prior customer service/administrative support or housekeeping experience required.