About Love A Loaf: Love A Loaf is a Penang-based artisan bakery chain with 12 years of operating history. We operate 13 selling points across neighbourhood retail outlets, hospital kiosks, MNC/corporate kiosks (Dell, Intel, Jabil), and consignment placements — supported by a central production kitchen in Georgetown. Role Purpose: This is not a traditional administrative role. The Office Manager at Love A Loaf is the backbone of our organisational infrastructure — responsible for building and running the systems, processes, and people framework that allow the business to operate without constant founder intervention. You will provide strategic oversight across three core functions — Human Resources, Office and Compliance Administration, and Finance Administration — working above dedicated HR and Accounts personnel to ensure systems are built, enforced, and continuously improved. Key Responsibilities:

Human Resources — Oversight and Governance
Review and approve monthly payroll before submission — accuracy and statutory compliance (EPF, SOCSO, EIS, PCB) is your accountability.
Own HR policy framework: design and enforce policies covering the full employee lifecycle — onboarding, performance, disciplinary, and offboarding.
Review and sign off on all HR documents before issuance: offer letters, warning letters, PIPs, and termination letters.
Ensure ongoing compliance with Malaysian Employment Act 1955, Industrial Relations Act, and relevant labour regulations.
Govern performance review cycles and KPI frameworks across all outlets — set the standard, HR staff execute.
Handle escalated employee relations matters requiring management-level judgement; support HR staff on complex or sensitive cases.
Set recruitment strategy and approve key hiring decisions — HR staff manage sourcing and screening execution.
Build and maintain HR SOPs — converting best practices into documented, enforceable processes.
Office and Compliance Administration
Manage business licensing renewals: premises licences, food handler certifications, Halal-related documentation, and local authority requirements.
Maintain organised filing systems (digital and physical) for all company documents, contracts, and correspondence.
Coordinate with government agencies: LHDN, KWSP, PERKESO, SSM, MBPP/DBKL as required.
Support SOP development and documentation — translating operational practices into written, enforceable processes.
Manage vendor and supplier correspondence for administrative matters.
Oversee general office operations at the central kitchen: supplies, facilities coordination, and administrative workflows.
Finance Administration — Oversight and Control
Review and approve accounts payable before payment — accountant executes, you authorise.
Oversee petty cash management and ensure proper reconciliation by the accounts team.
Act as primary liaison with external accountant and auditor; ensure supporting documents are prepared accurately and on time.
Review monthly financial summaries: outlet-level expense tracking, budget vs. actuals.
Flag financial anomalies or control gaps to the Director promptly.
Systems, Data and Process Building
Champion the use of digital tools and AI-assisted workflows to improve HR and admin efficiency.
Build and maintain people and operations dashboards: headcount by outlet, leave utilisation, labour cost vs. target, KPI compliance.
Support the implementation and enforcement of KPI frameworks across departments.
Identify process gaps and proactively propose improvements — not just execute existing processes.
Work closely with the Director to translate strategic priorities into operational systems.

Who We Are Looking For? Essential Qualifications

Minimum Diploma in Human Resources, Business Administration, or related field; Degree preferred
3–5 years of relevant experience in HR and office administration
Experience in FandB, retail, or multi-outlet operations is a strong advantage
Solid working knowledge of Malaysian labour law (EA 1955, SOCSO, EPF, LHDN)
Proficient in Microsoft Office / Google Workspace; comfortable with data and spreadsheets
Fluent in English and Mandarin (written and spoken); working proficiency in Bahasa Malaysia

Competency Profile — This Is Critical We Are Looking For

Systems thinker who builds processes
Data-driven decision making
Resolves people issues with logic and process
Enforces policy even with senior staff
Comfortable with ambiguity and building
Proactive — flags problems early

We Are Not Looking For

Someone who only follows existing processes
Gut-feel or relationship-based decisions
Reactive or emotionally-driven in conflict situations
Avoids difficult conversations
Needs a fully structured environment
Waits to be told what to do

What We Offer :

Salary RM 4,000 – RM 5,000 based on experience
EPF, SOCSO, and EIS contributions
Annual leave and medical leave per EA 1955
Staff discount on Love A Loaf products
Direct access and reporting line to the Founder/Director
Real ownership of building the company's HR and admin infrastructure — not a maintenance role
Growth path: high performers will be considered for expanded strategic and operations responsibilities

[Apply now at ; JOB REQUIREMENTS: We Are Looking For

Systems thinker who builds processes
Data-driven decision making
Resolves people issues with logic and process
Enforces policy even with senior staff
Comfortable with ambiguity and building
Proactive — flags problems early