Search Results: 9 vacancies
...related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred • Call center experience preferred • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective...
Job Title:
Team Leader
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability....
...Monitor performance and quality scores of team.
Take production calls as well as escalated calls.
Career Framework Role
Works... ...years of college education with at least 12 to 18 months of call center experience • Ability to think clearly and can explain complex issues...
Job Title:
Consultant II, Transformation
Job Description
We are looking for: • Who has extensive experience in the Call Center / BPO space and can design, document, analyse, and test business process models. • If you can translate functional business requirements into...
...Team Leader, Operations
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability....
...pacification procedures.
Managing and Conducting Human Resource Activities
• Monitors reservations sales agents while on phone calls.
• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire...
...Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
• Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
• Identifies public relations...
...problems, and provide high-quality services.
-Respond on time to the needs and opinions provided by corporate customers through calls and emails, and record and report.
-Accept corporate customer consultation, record customer consultation and complaint content,...
...Support sales representatives in preparing sales materials, presentations, and proposals for client meetings.
-Participate in sales calls and meetings to observe and learn sales techniques and customer interaction skills.
-Maintain and update customer relationship...
