The Opportunity

Are you looking for a supportive collaborative workplace with great teams and inspiring leaders Youve come to the right place. Were looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you and the career below sounds exciting wed like to hear from you

Position Respo nsibilities:

Timely process MILL workbasket items as per the agreed TAT. Process/ approve policy administration and benefits request: Policy changes with Financial and non-financial Cash Surrender Policy Loan and Withdrawal.
Monitoring Daily Productivity achieve individual KPI - a minimum 100%.
Involve plan brainstorm and perform UAT and projects (at least 30% of the time).
Manage MILL Policy Servicing emails ensure the documents submission and enquiries are handle timely and settle within TAT.
Open and stamp incoming mails (if any). Data entry on all documents received record in department Share Point.
Prepare reports and update SOPs as and when changes occur or changes in regulations.
Check then decide close Bridger alerts or escalate alert to Compliance team timely.
Ensure Annual statement quarterly statement and Servicing correspondence deliver to customers bankers/ financial advisers timely.
Prepare documents for filing/storage (in-house filing and arranging storage process with Crown Record Management).
Prepare Payment Authorization Form for payments.
Other administrative duties and assigned duties as and when required by the HOD.

Required Qualifications:

Fresh graduate with University Degree in any discipline or
At least one years experience in Insurance Industry preferably in Policy Servicing or Life Insurance
Able to work long hours public holidays and weekends as required
Familiarity with working with CAS systems and Microsoft Office.
Able to plan and organize to ensure all tasks are carried out effectively and efficiently
Able to work independently
Good interpersonal skills.
Good working attitude and discipline.
Initiative self-motivated customer focused and able to work as a team.

When you join our team:

Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Working Arrangement

Hybrid

Required Experience:

Manager

Assistant Supervisor Policy Benefit