Search Results: 15,354 vacancies
...request, credit/debit advise, cheque details etc.
Capture customer interaction via 1 View and manual excel sheet.
Perform outbound calls for follow up and ad hoc operational needs.
Escalate pending customer issues (unresolved cases ) to team leader by end of day...
CIMB
Malaysia
2 days ago
...service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
-To provide first call resolution in an effective and timely manner.
-To handle customer inquiries in an efficient, courteous and professional manner....
...and other inquiries via phone calls including emails, mails,... ...Responsible to provide first contact resolution (FCR) when possible... ...respective unit or Customer Feedback Center for resolution and adhere to... ...Level (Fresh Grads) / Junior Executives specializing in Customer...
...Customer Contact, Analyst page is loaded Customer Contact, Analyst
Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time... ...feedback received, where applicable.
Report results of welcome calls feedback and gap resolution to all business lines regularly....
AIA Hong Kong and Macau
Kuala Lumpur
3 days ago
...Job Responsibility
Responsibilities
Maintain and develop internal support and call center quality standards
Review a subset of support agentsâ conversations (calls, emails, chat, etc) on Klaus
Assess support interactions based on internal standards
Accompany...
Envo Bpo Services Sdn Bhd
Petaling Jaya
4 days ago
...Job Responsibility
Monitor large volume of inbound calls, livechats & emails on a daily basis
Provided regular updates to team leaders... ...Must have at least 1 yearsâ experience in QA - Contact Centre
Must able to communicate in English fluently
Above...
Telecontinent
Kuala Lumpur
19 days ago
-Attend all inbound and outbound calls/ emails/ chats assigned within the expected timeline.
-Maximizing opportunities to upsell or cross-sell company products and services while ensuring efficiency and courteous to our customers.
-Identify and handle customer inquiries...
Job Responsibility
Handle general inquiries via Voice and Non-voice channel
Making appointments on behalf of the customer
Provide accurate information (medical-related)
Working timing
~ Rotational shift basis
~4 - 5.5 Working days (including Saturday & Sunday...
Telecontinent Sdn Bhd
Kuala Lumpur
23 days ago
...Job Description:
Manage day-to-day call center operation of logistics/e-commerce business
Ensure smooth running of daily processes... ...Degree in any related field.
At least 2+ years' experience in a contact center, managing a team of at least 5 agents
Experience in...
Shopee
Malaysia
a month ago
...Job Code: SPE-SCM-COMM
Band: Level 08
Direct/Indirect Indicator:Indirect
Summary
Provide contact center support for clients on Indirect Procurement
Interact with clients to provide and process information in response to inquiries,...
Job Responsibility
Job scope
Excellent telephone etiquette (professional, confident and patient)
Handle incoming customer enquiries over the telephone
Identify cause of problems and recommend solutions
Working Days
~5 working days, 2 rest days (can be on...
Telecontinent
Kuala Lumpur
2 days ago
...the department to develop deeper, more scalable solutions.
Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development...
TIME's group
Kuala Lumpur
2 days ago
...a Design Manager to be part of our Data Center Business, based in our Kuala Lumpur, Malaysia... ...implementation.
Responsible for the execution of assigned work; meeting the Company's... ..., Suite 1200, Dallas, Texas 75201 , USA | +1.214.638.0145 | Contact us
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Jacobs
Malaysia
2 days ago
...Section Head of Operations, Contact Centre
Closing Date : 01/08/2024 Section Head of Operations, Contact Centre
** For registered... ...Bot, and Case Management, alongside sales channels comprising Inbound Sales-Through-Service and Outbound Sales.
Key...
U Mobile Sdn Bhd
Kuala Lumpur
3 days ago
...Position: Banking, Executive Contact Centre
Company: Banking & Finance
Working Hours: Shifts Arrangement
Salary: up to RM 2,80... ...result driven.
Job Purpose:
Answering and responding to inbound calls for services, enquiries according to specified Practice and...
TIME's group
Kuala Lumpur
2 days ago
...maintain cost effective management
Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and... ...or university
Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry....
Prudential Services Asia
Kuala Lumpur
23 days ago
Requirements:
• Bachelor’s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple
workflows in afast-paced environment, able to deal with rapid change and ambiguity.
• 8+ years of experience...
...This is a remote position.
To handle all inbound calls pertaining to hotel reservation and travel product information and other... ...Hospitality who are interested to start their career in a call center are also encouraged to apply - Full Training Provided
Candidates...
...she will develop sales opportunities with the Accounts in Data Center sector, assist sales teams in converting opportunities to secured... ...and develop deep partnering relationships with the customer's executive management team and other customer decision-makers, engaging...
Johnson Controls, Inc.
Petaling Jaya
1 day ago
...Type: Full-time
Shift: 9 hours shift between 8am to 12am
We are currently seeking a highly motivated and enthusiastic Inbound Call Center Agent who can fluently speak both Malay and English to join our team. As an Inbound Call Center Agent, you will be responsible...
U Mobile
Kuala Lumpur
a month ago
