Search Results: 3,282 vacancies
...Section Head of Operations, Contact Centre
Closing Date : 01/08/2024 Section Head of Operations, Contact Centre
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We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving....
...Customer Contact, Analyst page is loaded Customer Contact, Analyst
Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-47081 At AIA we’ve started an exciting movement to create a healthier, more sustainable...
...Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management
Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations
Operational Performance – To satisfy our customers...
Job Responsibility
You will be responsible for generating calls to potential customers with the main goal to achieve your sales target!
Perform outbound sales calls to existing and potential customers.
To explain product/services to customers in details and convert...
Job Responsibility
Effective listener with the ability to monitor large volume of calls, chat & emails on a daily basis ensuring service & accuracy
Drive action plans to improve detective rate and overall quality score of the team through analysis of improvement ...
...Position: Banking, Executive Contact Centre
Company: Banking & Finance
Working Hours: Shifts Arrangement
Salary: up to RM 2,800
Qualifications:
Minimum SPM or Diploma/Degree in any related field
Experience in contact centre environment would be advantage...
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Together, we'll make travel better.
What you'll be doing :
Supports the Manager, Global Contact Centre with overall tasks and responsibilities to ensure operations are handled seamlessly, overseeing the team, set KPI's and ensuring...
...Sports Direct Malaysia iscurrently looking for Customer Service Contact Centre Manager to join our growing team.
Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Golf Group of companies, a well-established...
...solutions and alternatives
Providing high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
Personalize service by cross selling and up selling products and services that are suitable for customers....
...customers' needs.We are currently seeking ambitious individuals to join our Wealth and Personal Banking (WPB) team in the role of Contact Centre Service & Sales Representative 1 , working together with colleagues to display HSBC Values and achieve Vision to become the...
...As the Retail Centre Manager, you will be the driving force behind our new shopping destinations. From daily operations to strategic planning, this role is your opportunity to lead a team dedicated to setting up two retail malls in Putrajaya.
Responsibilities:
Overall...
Job Responsibilities
Deliver 24 hour one-stop customer service.
Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
Handling and resolving customer complaints proficiently.
Displaying a high level...
Main purpose of job
The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound and Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and...
...Contact Centre Business Executive (Petaling Jaya)
Position: Contact Centre Business Executive
Intake: April 2024
Employment Type: 6 to 12 Months Contract (Renewable based on performance & attendance)
Working Location: Bandar Sunway, Selangor
Working Day/ Hour...
...inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a L2 Production Support Specialist (Contact Centre Applications) to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).
Requirement:...
...feedback in a professional and timely manner in accordance with the Organization Service Standards.
Report directly to the Lead, Contact Centre of Global Services Centre which operates 24/7 rotational shifts
Some of the responsibilities are:
To attend all...
...Monitor queues and agent performance in real-time to ensure schedule adherence, SLAs and key performance indicators are met for all contact channels (calls, chat and email, etc.).
. Schedule Adherence Management : Work with Operations team for both Inhouse and BPOs...
...dynamic and experienced professional for the position of Assistant Manager specializing in Operations Support & Analyst in Global Contact Centre. The successful candidate will play a pivotal role in overseeing the administration of CRM systems, telephony systems, prepare...
...Head of Brand Experience & Communications, Ikano Centres
Full-time Our portfolio of shopping centres are the hearts and hubs of our communities, creating a better everyday life for the 100 million visitors who visit us every year. Together with our IKEA stores, we...
Responsibilities:
Be responsible for data center facility integration solution design, especially in the electrical or HVAC system, including but not limited load calculation, technical route selection, system design, budget proposal and master schedule etc. Working...