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- ...requests via phone, email, and in person. Communicate with Mandarin- and Cantonese-speaking customers to understand their needs. Coordinate with internal teams to ensure timely and accurate service delivery. Manage appointments, service documentation, and follow-ups...
- ...maintain the reservation system performance. Provide user support and handle inquiries in Mandarin. Manage bookings, schedules, and resolve conflicts. Maintain data accuracy and generate basic reports. Coordinate with IT and other teams for system improvements....
- ...customer needs. Resolve customer claims and complaints. Develop initiatives to proactively inform and educate customers. Coordinate customer survey with marketing team and develop improvement plans in response to customer survey. May develop and deliver...
AIA Group
Sandakan2 days ago
