Management (Manufacturing, Transport & Logistics)

The role of Area Network Manager involves overseeing and managing operations within a specific geographic area or region. Area Managers play a crucial role in ensuring the efficient and effective delivery of parcels and packages, as well as maintaining high levels of customer satisfaction.

Responsibilities :-

Coordinate and manage the day-to-day operations of the courier services drop point/ collection point/ outlet within the designated area. This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.
Recruit, train, and manage a team of drivers, couriers, and support staff. Provide leadership, guidance, and support to ensure a motivated and efficient workforce.
Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make real-time adjustments as needed.
Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.
Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.
Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulation set by the company e.g. arrangement for overnight parcel, fake POD (proof of delivery) and etc.
Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.
Any ad-hoc task assigned by the management.

Job Requirements:-

A Diploma or Bachelor's degree in business, logistics, supply chain management, or any related field is preferred. Relevant work experience may substitute for formal education.
At least 1 year of experience in logistics, transportation, or a related industry. Previous managerial or supervisory experience is highly desirable.
Strong leadership and team management skills to motivate and guide a diverse team of employees.
Excellent communication and interpersonal skills to interact with internal teams, customers, and management.
Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.

Your application will include the following questions:

What's your expected monthly basic salary?

The global e-commerce retail have increased from $860 billion in year 2011 to $1920 billion in year 2016, with an average annual growth rate of 17.4%, where Asia accounts for 46% of the global market. The average annual growth rate of e-commerce retail in Malaysia is over 20%

Express Industry is of vital significance for the rapid expansion of online e-commerce, and it requires advanced express services for delivery of good. So, here we come!

Company Profile

J&T Express is a technology based express service company founded in August 2015 in Jakarta of Indonesia, nature of business covers domestic and international express service.

J&T Express vigorously apply advanced IT management facilities to provide customers with high-efficiency and high-quality service. J&T Express major engaged in express service with high efficiency pick-up and delivery service, meanwhile develop related network business.

J&T Express business keep growth at a tremendous speed, after one year evelopment, it become Top 2 express service company in Indonesia and the best express brand for e-commerce in Sep 2017. Partnership with Indonesia biggest e-commerce platform Tokopedia and other famouse e-commerce company including Blibli, Bhinneka etc.

Company valued reach 440 million USD and obtained financing 110 million USD in Jul 2017. J&T Express has extended its services to all over Indonesia with more than 4,000 service points and approximately 20,000 well trained talents.

Vision

To be a technology based express service company which business cover throughout Southeast Asia. To Be No.1 brand of e-commerce express service in Southest Asia.

Mission

J&T Express intergrity, share, service & responsibility are four core values drive by J&T Express to achieve the ultimate package express delivery quality for customers

Background

Express Industry is of vital significance for the rapid expansion of online e-commerce, and it requires advanced express services for delivery of good. So, here we come!

Company Profile

J&T Express is a technology based express service company founded in August 2015 in Jakarta of Indonesia, nature of business covers domestic and international express service.

Vision

To be a technology based express service company which business cover throughout Southeast Asia. To Be No.1 brand of e-commerce express service in Southest Asia.

Mission

J&T Express intergrity, share, service & responsibility are four core values drive by J&T Express to achieve the ultimate package express delivery quality for customers

Perks and benefits

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event, Teambuilding, Paternity leave

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Area Network Manager - Perak