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  • Plant Microbiologist (Contract)

     ...laboratory instruments, methods, and processes. Evaluate and track the trending tools of Micro Susceptibility Index (MSI), C&S Index (CSI) and laboratory KPI periodically. Proactively identify, develop and implement Control Point Monitoring (CPM) and review gaps based on... 

    Colgate-Palmolive Company

    Wilayah Persekutuan
    8 hours ago

  • Customer Satisfaction & Incidents, Regional Customer Service Manager

     ...Opportunity:   This is a unique leadership opportunity to manage Agoda's Customer Satisfaction & Incidents, Rocket Travel by Agoda (CSI RTA) team, our final tier of customer support and a critical line of defence for the business. The CSI RTA team serves as the highest... 

    Agoda

    Kuala Lumpur
    16 hours ago

  • Senior Executive, Buying (Non Biddable)

     ...flight optimizations and necessary schedule adjustments Assist WPP Media agencies on consolidating data for ad hoc based reports (e.g. CSI/Savings Report/Cost Avoidance) Deliver holistic cross channel campaign analysis (i.e. mid and post campaign reports) working with... 

    wppmedia

    Kuala Lumpur
    7 days ago

  • Parts Officer

     ...Company profitability objectives Key inventory KPI (availability, BO recovery, healthy stock rate, turnover) Customer satisfaction (CSI) through quality of administration work and service Fulfilment of financial and operational KPI's for Part such as; SCOS (Std... 

    Volvo Trucks

    Shah Alam
    2 days ago

  • Change Management Specialist

     ...with team members to ensure the effective and efficient delivery of IT services, while also supporting continual service improvement (CSI). This role offers a unique opportunity to be part of a newly established Shared Services Centre, where you will help build IT... 

    Hyva India

    Kuala Lumpur
    2 days ago

  • Senior Associate - FKAD

     ...Pacific & Global network with (local) CMF and Billing departments in order to optimize the OTC service delivery for our Key Account (CSI and MNC) Discuss, coordinate and escalate 'relevant and significant' collection issues to the respective stakeholders (Country and... 

    DHL Express (Schweiz)

    Petaling Jaya
    2 days ago

  • Investment Associate

     ...global markets and meaningful opportunities for long-term growth. Overview The Associate / Senior Associate will be part of CSI's Investment team, supporting key functions in investment analysis, fund administration, and investor relations. This full-time role... 

    crewstone international private equity & investments

    Kuala Lumpur
    21 days ago

  • Regional Aftersales Manager

     ...compliance. Supervise dealerships to ensure the delivery exceptional service experiences for customers. Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) performance at dealerships. Assess dealership readiness in aftersales operations, including facility... 

    byd malaysia

    Selangor
    3 days ago

  • System Engineer

     ...Scope: Handles BAU independently; executes standard changes; supports small enhancements. Leadership: Contributes to automation/CSI; coaches juniors on tasks/runbooks. Key Responsibilities (Detailed) Coordinate EUC device lifecycle activities: procurement, staging... 

    Mahindra Satyam

    Kuala Lumpur
    20 days ago

  • Service Manager

     ...customer satisfaction while meeting business objectives. Key Responsibilities Achieve service department targets including revenue, CSI, productivity, and efficiency Oversee daily service department operations, workflow, and performance Manage, coach, and develop... 

    lian hong group (lhg)

    Malaysia
    a month ago

  • Technology Consultant (Malaysia)

     ...NVMe/FC, iSCSI, NFS/SMB, S3. Virtualization/OS integrations: VMware vSphere/VMFS/vVols, Hyper‑V, RHEL, Windows Server, Kubernetes CSI. Data Protection: StoreOnce, Catalyst, Cloud Bank, integrations with Veeam, Commvault, RMAN. Execute structured migrations (P2V... 

    hpe aruba networking

    Kuala Lumpur
    13 days ago

  • Customer Relations Executive

     ...progress, ready for collection, agree for disposal) and coordinate spare parts replacement when necessary. Conduct and administer CSI surveys for all customers to gather valuable insights and identify areas for improvement. Generate service invoices or any operation... 

    khind malaysia

    Malaysia
    2 days ago

  • Embedded Linux Engineer

     ...or Android). Experienced with open source software development especially with Linux's kernel and drivers. Expertise in designing and writing C/C++ software is a must. Experience with Linux kernel, C, Ubuntu, knowledge in media and MIPI-CSI camera preferred... 

    ThunderSoft

    Pulau Pinang
    23 days ago

  • Head of Service Assurance

     ...Maintain customer churn rate between 1%-3% via proactive engagement and dispute resolution. Optimise servicing processes using CSI, SLA, and NPS feedback, keeping it simple and effective. Collaborate cross-functionally to deliver high-quality customer experiences... 

    Maxis

    Kuala Lumpur
    19 days ago

  • Digital Marketing Specialist (Performance Marketing)

     ...as a market leader. Listed on the SSE Star Market in 2019, it is a member of prestigious indices such as the MSCI China A Index and CSI STAR 50 Index, highlighting its continued growth and market impact. Role Description (Infinix Brand) 1. Digital Campaign Execution... 

    TRANSSION Holdings

    Kuala Lumpur
    2 days ago

  • Senior Solution Sales

     ...valued and your potential is limitless This individual will play a crucial role in both pre-sales activities, including conducting CSI/MCI workshops, and providing support to our Managed Security Operations Center (MSOC) customers, particularly in the event of Digital... 

    noventiq malaysia

    Kuala Lumpur
    25 days ago

  • Service Executive

     ...customers on service progress, additional repairs, and estimated completion time. • Ensure high level of customer satisfaction and achieve CSI targets. • Handle customer complaints and provide solutions in a timely and professional manner. • Follow up with customers after... 

    lian hong group (lhg)

    Selangor
    a month ago

  • State Manager, Service Operations

     ...targets and devise improvement action plans based on roof cause analysis. To manage and sustain in achievement customer satisfaction (CSI). To assist and support Service Head and the management from time to time in any new project or task related to service operation.... 

    Proton

    Subang Jaya
    18 days ago

  • Technical Account Manager (Americas)

     ...including troubleshooting systemd, networking, storage, performance, and logs. Kubernetes and cloud-native operations (clusters, CNI/CSI concepts, core components, upgrades, RBAC, and troubleshooting workloads). OpenStack and/or private cloud infrastructure (compute... 

    Platform9

    Malaysia
    2 days ago

  • Head of Sales

     ...implement action plans to improve results Ensure compliance with legal and company policies Maintain high customer satisfaction and CSI scores Collaborate with marketing for roadshow and on the ground activities Requirements Fresh graduates with enthusiasm... 

    lian hong group (lhg)

    Batu Pahat, Johor
    a month ago

  • IT Java Application Support

     ...Academy' to empower both the first-line support teams and end-users. Service Excellence: Drive 'Continual Service Improvement' (CSI) by identifying automation candidates and providing data-driven insights through monthly operations summary reports. Infrastructure... 

    Hong Leong Bank

    Malaysia
    19 days ago

  • Manager, Operation & Service Management (ICT)

     ...affecting IT services. Ensure operational readiness for audits, peak periods, and major events. Drive continuous service improvement (CSI) initiatives across IT operations. Ensure compliance with internal policies, standards, and audit requirements. Oversee closure... 

    Malaysia Marine & Heavy Engineering

    Malaysia
    19 days ago

  • IT Service Quality and Improvement Lead

     ...Roadmaps : Contribute to the overall IT Operations strategy by proposing and scoping data-driven initiatives for continuous improvement (CSI), focusing on enhancing service efficiency and customer experience. CSI Program Direction : Own and drive the operational... 

    epf malaysia

    Selangor
    20 days ago

  • AI Architect (BFSI)

     ...performance delivery Contribute to critical AI system architecture and implementation KPI Achieve 90%+ Customer Satisfaction Index (CSI) on technical delivery Support team performance improvement and capability development Deliver scalable AI system architectures... 

    Neurons Lab

    Kuala Lumpur
    a month ago

  • AI Engineer (BFSI)

     ...Objective + KPI Ensure deploying developed in-house AI and solutions on 80% of the projects Maintain customer satisfaction index (CSI) at 100% Areas of Responsibility Fully independent implementation of generative AI and LLM-based solutions end-to-end for... 

    Neurons Lab

    Kuala Lumpur
    a month ago

  • Expression Of Interest: Compliance Manager - GRC

     ...artifacts, Standard Operating Procedures (SOP), work instructions, reconciliation reports etc) Lead Continuous Service Improvement (CSI) initiatives to identify, prioritize and drive measurable improvements in control effectiveness, automation, and operational... 

    bat

    Kuala Lumpur
    21 days ago

  • Customer Service (Mandarin)

     ...Insurance, and Leasing services. Deliver timely and high‑quality service to meet customer expectations and continuously improve CSI results. Handle customer interactions through multiple channels: Phone calls Online text platforms (e.g. Line App) Email... 

    Adecco Staffing & Outsourcing Sdn Bhd

    Selangor
    a month ago

  • Operational Analyst (MY BASED, 2 years contract)

     ...timely operational data. Maintain documentation of workflows, SOPs, and governance controls. 4. Continuous Service Improvement (CSI) Collaborate with service owners to implement process improvements or automation. Track improvement initiatives, measure... 

    StarHub

    Petaling Jaya
    19 days ago

  • Senior Customer and Country Support Manager - Trade Compliance

     ...highest level of awareness and engagement at all levels Engage with commercial departments on country (e.g. KAD) and region (e.g. CSI, MNC) level promoting the use of DHL Trade Compliance program and BDP’s as unique selling point Process Implement DHL Express sanctions... 

    DHL Express (Malaysia) Sdn Bhd

    Selangor
    25 days ago

  • Regional Sector Head, Oil & Energy Industrial Projects, Asia Pacific

     ...Divisions and Business Units (BU) Drive regional growth by leveraging synergies with other DPWN divisions & Business Units (CSI, MNC etc.) Interface with Global Oil & Energy and other DPWN organisations/departments with respect to global/regional/country programmesonstantly... 

    DHL Global Forwarding

    Subang Jaya
    19 days ago