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  • Regional Customer Service Manager - Customer Satisfaction & Incidents (CSI)

    About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings...

    Agoda

    Kuala Lumpur
    21 days ago

  • Plant Microbiologist (Contract)

     ...laboratory instruments, methods, and processes. Evaluate and track the trending tools of Micro Susceptibility Index (MSI), C&S Index (CSI) and laboratory KPI periodically. Proactively identify, develop and implement Control Point Monitoring (CPM) and review gaps based on... 

    Colgate-Palmolive Company

    Wilayah Persekutuan
    1 day ago

  • Senior Tendering Engineer (MSI)

     ...Title:  Senior Tendering Engineer (Master Systems Integration) Reports To: Tendering Manager Employment Type:  Full-Time About CSI Global: CSI Global is a multi-disciplinary engineering and contracting group delivering Advanced Building MEP Systems ,... 

    CSI Global

    Kuala Lumpur
    10 days ago

  • Senior Client Service Manager

     ...leadership capabilities to deliver high-quality services and support improvement in Net Promoter Score (NPS) and Client Satisfaction Index (CSI) performance. The role reports to the Director of Client Service Management (DCSM). Key Responsibilities Establish and... 

    TMF Group

    Kuala Lumpur
    4 hours ago

  • Senior Executive, Non-Biddable

     ...flight optimizations and necessary schedule adjustments Assist WPP Media agencies on consolidating data for ad hoc based reports (e.g. CSI/Savings Report/Cost Avoidance) Deliver holistic cross channel campaign analysis (i.e. mid and post campaign reports) working with... 

    wppmedia

    Kuala Lumpur
    5 hours ago

  • Change Management Specialist

     ...with team members to ensure the effective and efficient delivery of IT services, while also supporting continual service improvement (CSI). This role offers a unique opportunity to be part of a newly established Shared Services Centre, where you will help build IT... 

    Hyva India

    Kuala Lumpur
    22 days ago

  • Manager, Operation & Service Management (ICT)

     ...affecting IT services. Ensure operational readiness for audits, peak periods, and major events. Drive continuous service improvement (CSI) initiatives across IT operations. Ensure compliance with internal policies, standards, and audit requirements. Oversee closure... 

    Malaysia Marine & Heavy Engineering

    Malaysia
    8 days ago

  • Senior Executive , Airport Experience

     ...including boarding passes, baggage tags, signage, branding materials, and related resources. Monitor Customer Satisfaction Index (CSI), Voice of Customer (VoC), and operational performance; prepare management reports, analyses, presentations, and recommend continuous... 

    Malaysia Airlines

    Selangor
    5 days ago

  • Lead | IT Service Management

     ...governance reporting. Monitor adherence to ITSM processes, policies, and service quality standards. 4. Continual Service Improvement (CSI) Develop and drive Continual Service Improvement (CSI) initiatives across IT Operations. Analyse operational trends, recurring... 

    epf malaysia

    Selangor
    12 days ago

  • Platform Reliability - Openshift Engineer

     ...communication issues across clusters. Implement and support Persistent Volumes (PV), Persistent Volume Claims (PVC), Storage Classes, and CSI drivers. Collaborate with infrastructure teams to ensure seamless storage integration. Security & Governance Implement Role-... 

    Niit Technologies

    Kuala Lumpur
    8 days ago

  • Technology Consultant (Malaysia)

     ...NVMe/FC, iSCSI, NFS/SMB, S3. Virtualization/OS integrations: VMware vSphere/VMFS/vVols, HyperV, RHEL, Windows Server, Kubernetes CSI. Data Protection: StoreOnce, Catalyst, Cloud Bank, integrations with Veeam, Commvault, RMAN. Execute structured migrations (P2V... 

    hpe aruba networking

    Kuala Lumpur
    28 days ago

  • Regional Sales Manager (Centre Region)

     ...systems, processes, and reporting tools to enhance operational efficiency. 4. Customer Experience Drive Customer Satisfaction Index (CSI) performance by ensuring excellent customer journey execution throughout the sales process. Monitor dealer performance in lead... 

    chery malaysia

    Kuala Lumpur
    2 days ago

  • Security Solution Sales Lead

     ...valued and your potential is limitless This individual will play a crucial role in both pre-sales activities, including conducting CSI/MCI workshops, and providing support to our Managed Security Operations Center (MSOC) customers, particularly in the event of Digital... 

    noventiq malaysia

    Kuala Lumpur
    25 days ago

  • Senior Manager, Digital Security

     ...cause analysis Major incident participation Change governance and release management Drive continuous service improvement (CSI) initiatives to enhance service reliability, performance, and user experience. Troubleshoot and resolve complex endpoint security... 

    AIA Group

    Cyberjaya, Selangor
    a month ago

  • Service Delivery Leader (Contract)

     ...leadership to the delivery lead on contractual services requirements. − Reports the results of the Continual Service Improvement Planner (CSI) to the AM/CM - highlighting requests for revenue-generating improvements to the customers infrastructure to enable the meeting of... 

    Telekom Malaysia

    Kuala Lumpur
    a month ago

  • HEAD, CUSTOMER CARE AND EXPERIENCE

     ...perform root cause analysis. # Customer Satisfaction & Data Analytics Lead monitoring and analysis of Customer Satisfaction Index (CSI) and Net Promoter Score (NPS). Develop dashboards and reporting mechanisms. Translate data insights into actionable improvement plans... 

    DAMANSARA SPECIALIST HOSPITAL 2

    Petaling Jaya
    2 days ago

  • Senior Bid & Proposals Engineer - Systems Integration

     ...CSI Global is a multi-disciplinary engineering and contracting group delivering Advanced Building MEP Systems, Master Systems Integration (MSI), and project management solutions across diverse regions. The Senior Bid & Proposal Engineer leads international technical... 

    CSI Global

    Kuala Lumpur
    2 days ago

  • ENVOY, CCX ADMINISTRATION

     ...CCX Portal To check ccx survey portal. To update ccx survey portal report to HOS dept who not yet achieve 30 surveys. Key in CSI and NPS survey. Assist Assist front desk and operator if shortage of staff. In Patient Visit Checking and preparing patient's birthday... 

    KPJ Kajang Specialist Hospital

    Kajang, Selangor
    2 days ago

  • 2026 Summer Intern (Penang) IT

     ...innovative Intern to join our Strategy & Optimization office. In this role, you will work closely with our Continuous Service Improvement (CSI) Managers to enhance service delivery across the organization. This is a unique opportunity to gain hands‑on experience in process... 

    Hispanic Alliance for Career Enhancement

    Pulau Pinang
    5 days ago

  • Assistant Manager Customer Service - Mercedes Benz

     ...achieve the targeted aftersales financials. To seek ways, to constantly improve the services rendered to customers to ensure the CSI achievement of the branch achieving above national average score within the MB dealer network as a minimum requirement. Customer Service... 

    Cycle & Carriage Bintang Berhad

    Malaysia
    2 days ago

  • Operational Analyst (MY BASED, 2 years contract)

     ...timely operational data. Maintain documentation of workflows, SOPs, and governance controls. 4. Continuous Service Improvement (CSI) Collaborate with service owners to implement process improvements or automation. Track improvement initiatives, measure benefits... 

    Starhub Ltd

    Petaling Jaya
    1 day ago