...Number 24081888
Job Category Sales & Marketing
Location The Westin Langkawi Resort... ...service delivery. Responsible for driving customer/guest loyalty by delivering service... ...drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction...
...or for special guests or functions.
Ensuring Exceptional Customer Service
• Provides and supports service behaviors that are above... ...and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback...
...grievances and conflicts, or otherwise negotiating with others.
• Assists with energy conservation efforts by monitoring compliance... ...for guest relations.
• Helps employees to provide excellent customer service.
• Assists in coaching and providing feedback to associates...
...Monitors quality, standards and meets the expectations of the customers on a daily basis.
• Demonstrates knowledge of job-relevant issues... ..., as well as the work of others.
• Provides personal assistance, medical attention, emotional support, or other personal care...
...communicates production needs to kitchen personnel daily.
• Assists Executive Chef with all kitchen operations and preparation.
•... ...performance and produces desired results.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for...
...performing tasks while leading the banquet food preparation staff. Assists in coordinating menus, purchasing, scheduling, food preparation... ...to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
• Empowers employees to provide excellent customer...
...protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language,...
...taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all...
...guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language;...
...twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education:...
...Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest...