...Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
• Uses data collection methods to compile, display, track, and analyze defect trends.
• Demonstrates and communicates key drivers of guest satisfaction...
...have an atmosphere that is conducive to the overall guest experience.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Responds to and handles guest problems and complaints.
• Observes service behaviors of...
...analysis and supporting worksheets/documents
-Prepare or review full set of accounts at company level (involves in daily operations - data entry, full spectrum of accounting functions - AP, AR, GL and bank) including management accounts with financial highlights and...
...implement customer support policies and procedures to support new business initiatives and to improve team efficiency
● Analyze user data and generate monthly/weekly customer support reports with clear monitoring of team and individual KPIs
● Review and track user...
...operation
department; renew the contract in time
● Resolve emergencies in the cooperation and maintain a stable relationship
● Ensure the data entry accuracy, update, maintenance and upgrade work of the buildings
under your care, keep the data timely and comprehensive and...