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- ...bottlenecks and waste (e.g., dispute blockers, approval delays, data gaps), and drive implementation of process/control improvements.... ...executive presence ability to lead governance with client SMEs and internal partners proven escalation management. Financial Acumen:...
- ...pricing/contract misalignment, missing proof of delivery, master data issues, unapplied cash, dispute volume) and coordinate... ...for analysts lead moderately complex customer negotiations and internal alignment to remove payment blockers. Payment Plans & Negotiation...
- ...up cooperative relationships. Understand the goals of our internal and external stakeholder to set personal priorities as well as align... ...Performance Reporting Cloud Services (EPRCS), Enterprise Data Management Consolidation (EDMCS), Profitability & Cost Management...
- ...discrepancies determine appropriate resolution path (re-application, customer outreach, internal correction). Remittance Retrieval & Interpretation: Lead remittance management across bank data, lockbox files, customer portals, and email standardize remittance capture and...
- ...Ownership: Resolve complex and sensitive escalations (customer, internal, and process exceptions) make recommendations that balance... ...policies, and how upstream issues (billing, pricing, delivery, master data) create disputes. People Leadership: Proven ability to...
- ...effectively. You will be a key liaison between our customers and internal departments, requiring exceptional verbal and written... ...Analysis : Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof...
- ...Validation: Conduct deep-dive research across ERP, customer portals, proof of delivery, pricing/rate cards, contracts/terms, and internal operational data to validate claims and determine outcomes. Escalation & Negotiation Support: Serve as an escalation point for...
- ...and performance metrics Assist with inventory tracking and reporting updates Organize tasks and updates in spreadsheets and internal trackers Support Amazon cases and communication with Seller Support when needed Collaborate with the Amazon team to ensure tasks...
- ...and coordinate cross-functional resolution. Stakeholder Management & Reporting: Serve as the primary operational contact for internal stakeholders provide routine reporting on team performance, key risks, top delinquency drivers, and action plans to leadership....
- .... Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment. Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process....
- ...accountability for service levels, quality assurance, escalations, and continuous improvement. The ideal candidate can translate performance data into action, develop team capability, and partner with stakeholders to reduce unapplied cash and improve cash posting timeliness and...
- ...Reconciliation: Perform daily and monthly reconciliations of cash postings to ensure accuracy and support the month-end closing process. Internal Collaboration: Partner closely with the Collections, Billing, and Disputes teams to resolve complex customer account issues and...
- ...optimization. Stakeholder & Governance Leadership: Strong executive presence and ability to lead governance with client SMEs and internal partners proven escalation management. Financial Acumen: Strong understanding of financial statement impacts, operational...
- ...experience with others Respect the needs of their colleagues and build up cooperative relationships Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams' work to achieve the objectives Constantly...
- ...with others. Respect the needs of their colleagues and build up cooperative relationships. Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams' work to achieve the objectives. Constantly...
