We are looking for a Supervisor, Retail Sales that drives successful retail operations. You will excel at driving sales, exceeding performance targets, and optimizing store processes to create a smooth, customer-centric experience. By effectively managing costs and maximizing profits, you will ensure the store operates effortlessly while delivering outstanding results and an exceptional shopping journey.

Who Are We?

CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.

What Qualifications and Experience Will You Bring to Excel in This Role?

A diploma or degree in business administration, retail management, or a related field is preferred, with at least 2–3 years of experience in a retail environment, including supervisory roles.
Able to speak in English and Bahasa Malaysia
Proven ability to meet or exceed sales targets, drive revenue growth, and analyze performance metrics to achieve business goals.
Strong leadership skills with experience in managing, motivating, and developing a team, as well as handling hiring, training, and performance management.
Exceptional customer service skills with a focus on resolving customer complaints and ensuring customer satisfaction.
Hands-on experience with merchandising, pricing accuracy, and maintaining attractive and organized store displays.
Proficiency in inventory management, stock control, and planning based on data analysis and sales trends.
Comfortable using retail management software, point-of-sale systems, and other relevant technology for operations and data analysis.
Strong problem-solving skills and the ability to make sound decisions under pressure.
Knowledge of health and safety standards, local regulations, and compliance requirements for retail operations.
Highly organized, detail-oriented, and capable of managing multiple tasks and priorities in a fast-paced environment.
Flexible to work shifts, weekends, and holidays, with a strong sense of integrity, reliability, and dedication to achieving store success.

What Role Will You Play in Shaping CompAsia's Future?

Drive and Achieve Revenue: Actively work to drive sales and achieve revenue targets, ensuring the store meets or exceeds financial goals.
Manage Staff: Supervise retail staff, including floor employees and cashiers. Oversee hiring, disciplining, and training of employees.
Merchandising: Ensure pricing accuracy, manage store displays, and ensure products are clean and ready to be displayed. Attend trade shows to identify new services and products.
Customer Service: Ensure staff are informed about daily targets and prioritize customer care. Handle customer complaints, issues, and questions effectively.
Inventory Control: Maintain inventory, ensure items are in stock, and approve vendor contracts. Utilize data analysis for sales figures and forward planning.
Compliance and Safety: Ensure health and safety measures are met, maintain store cleanliness, and comply with local laws regarding hours of operation.
Administration: Organize staff schedules, preside over staff meetings, and utilize computers for data analysis.
Retail store supervisors play a crucial role in the success of retail operations by driving revenue, managing diverse responsibilities from logistics and marketing to customer service and financial analysis, ensuring a seamless and profitable retail environment.

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Supervisor, Retail Sales (Teluk Intan & Kampar)