Search Results: 11 vacancies
Job Title:
Operations Manager I
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Essential...
Job Title:
Team Leader, Operations
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability...
...for improvement
• Coordinate process/quality improvement projects for operational excellence
Qualifications/Requirements
• Currently pursuing a Degree in Mechanical, Manufacturing, Material and/or Industrial Engineering
• Competent with MS Office/Excel...
Job Title:
Case Mentor
Job Description
The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Essential Functions/Core Responsibilities
Provide floor support, learning sessions, coaching & feedback...
- A professional who supports the Director in overseeing the operations and goals of a department.
-Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans.
-Collaborate closely...
...Processes, technologies and opportunity areas (including process flow, process interdependencies) and comprehensive view of the clients operating model and environments. • Understanding and Experience of RPA, AI, Cognitive solutions and Machine Learning are preferred (not...
...project goals.
-Data Management: Organize and maintain datasets, ensuring data accuracy, completeness, and confidentiality.
-Operation Support: Serve as the primary point of contact for incoming sales inquiries, responding to customers via phone, email, and chat....
...tenants, managing their concerns, and enhancing their overall satisfaction. This role involves a combination of customer service, operations, and relationship-building.
Key Responsibilities:
Customer Engagement:
-Proactively engage with customers to understand...
...relationships and delivering excellent customer service.
-Flexibly handle ad-hoc tasks assigned by superiors, contributing to the smooth operation of the payroll onboarding process.
-Configure system settings in compliance with company policies and labor laws, maintaining...
...closing, and pacing activities for a given portfolio of projects (by revenue type – e.g., Contractual Services Agreement (CSA) & Operational & Maintenance (O&M), Core, or Upgrades) to ensure timely and accurate financials. Areas of responsibility include assisting with...
Job Title:
Huawei | TL HC-1 | Language - Mandarin, Malay, English | Backfill
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing...