Job Responsibility
Team Management

Supervise and lead a team of sales associates, warehouse staff, and administrative personnel.
Provide training, guidance, and support to ensure staff members are equipped to meet sales targets and deliver excellent customer service.
Conduct performance evaluations and provide feedback to improve team performance.
Create a positive and motivating work environment to foster employee morale and productivity.

Sales And Revenue Generation

Develop and implement sales strategies to achieve revenue targets and maximize profitability.
Monitor sales performance and analyze sales data to identify trends, opportunities, and areas for improvement.
Set sales goals for the team and track progress towards meeting objectives.
Personally assist customers with product selection, inquiries, and purchases to drive sales and ensure customer satisfaction.

Customer Service

Ensure a high standard of customer service is maintained throughout the outlet.
Address customer inquiries, concerns, and complaints in a timely and professional manner.
Resolve escalated issues and ensure customers leave with a positive impression of the outlet.
Implement customer service policies and procedures to enhance the overall shopping experience.

Inventory Management

Oversee inventory control processes, including stock replenishment, merchandise display, and stock rotation.
Monitor inventory levels and coordinate with suppliers to ensure adequate stock availability.
Conduct regular inventory audits to verify accuracy and minimize shrinkage.
Implement strategies to optimize inventory turnover and minimize excess stock.

Operational Efficiency

Manage day-to-day operations of the outlet, including opening and closing procedures, staffing schedules, and facility maintenance.
Ensure compliance with company policies, procedures, and safety standards.
Implement cost-saving measures and efficiency improvements to optimize operational expenses.
Collaborate with other departments, such as marketing and logistics, to coordinate promotional activities, product launches, and delivery schedules.

Financial Management

Monitor financial performance, including sales revenue, expenses, and profitability.
Prepare and analyze financial reports to assess the outlet's financial health and identify areas for improvement.
Develop annual budgets and forecasts in collaboration with senior management.
Implement pricing strategies and promotions to drive sales and maximize revenue.

Market Analysis And Competitive Intelligence

Stay informed about industry trends, competitor activities, and market developments.
Conduct market research to identify customer preferences, demographic trends, and emerging opportunities.
Use market insights to adjust product offerings, pricing strategies, and marketing campaigns accordingly.

Compliance And Regulatory Oversight

Ensure compliance with relevant laws, regulations, and industry standards.
Maintain accurate records and documentation related to sales transactions, inventory management, and employee records.
Address any legal or regulatory issues promptly and appropriately.

Promotion And Marketing

Develop and implement marketing strategies to promote the outlet and increase brand awareness.
Plan and execute promotional events, sales campaigns, and advertising initiatives.
Collaborate with the marketing team to create compelling marketing materials, including print ads, digital content, and social media posts.

Continuous Improvement

Monitor customer feedback and satisfaction metrics to identify areas for improvement.
Implement initiatives to enhance the overall customer experience and drive customer loyalty.
Encourage innovation and creativity among staff members to improve processes and achieve operational excellence.

Education
Job Requirements

Bachelorâs degree is preferred. Fresh graduates are welcome to apply

Working Time

1 week 6 days (Must able to work weekend and public holiday) (Off day: any day of weekday)
Working time: 10am to 7pm

Experience

Previous experience in retail management, particularly in the furniture industry, is highly desirable.
Demonstrated experience in managing a team and achieving sales targets.
Experience in inventory management, merchandising, and customer service.

Skills

Strong leadership skills to effectively manage and motivate a team.
Excellent communication skills to interact with customers, employees, and suppliers.
Proficiency in sales techniques and customer relationship management.
Analytical skills to interpret sales data, track inventory levels, and optimize store performance.
Problem-solving skills to address customer complaints and operational issues.
Familiarity with computer systems and point-of-sale (POS) software.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Attention to detail to ensure accurate inventory management and financial reporting.
Negotiation skills to secure favorable deals with suppliers and vendors.

Personal Qualities

Customer-focused mindset with a commitment to providing exceptional service.
Adaptability to handle changing market conditions and customer preferences.
Integrity and honesty in dealing with customers, employees, and stakeholders.
Enthusiasm for the furniture industry and staying updated on design trends.
Strong work ethic and dedication to achieving sales and profitability goals.
Ability to work well under pressure and maintain composure in challenging situations.
Leadership qualities such as decisiveness, empathy, and team-building skills.
Willingness to work flexible hours, including weekends and holidays, as required by the retail industry.

Job Benifits
Health Insurance : Coverage for medical, dental, and vision care helps employees and their families maintain their health and well-being without incurring significant out-of-pocket expenses.

Employee Discounts : Offering discounts on company products or services, as well as partnerships with external vendors, provides employees with additional perks and incentives.

Parental Leave : Maternity, paternity, and adoption leave policies support employees during significant life events and help them balance their professional and family responsibilities.

Bonuses and Incentive Programs : Performance-based bonuses, profit-sharing plans, and recognition programs reward employees for their hard work and contributions to the company's success.

Transportation Benefits : Subsidized or pre-tax commuter benefits, such as public transportation passes or parking reimbursement, help offset commuting costs for employees. Marketing Strategies, Sales Targets, customer feedback, Negotiation Skills, Merchandising, Analytical Skills, Inventory Management, Customer Relationship Management, Sales Techniques, Leadership Qualities, Financial Reports