...to ensure the agents' information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement... ...conflicts, or otherwise negotiates with others.
Managing Projects and Policies
• Implements the customer recognition/service...
...managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations.... ...OR
• Bachelor's degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.
CORE WORK...
...event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Operations
• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as...
...all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions...
...ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget....
...problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Verifies...
...loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in...