RETENTION MANAGERS

- A role that works closely with the team and retention agents to assist in handling client relationships for the company - Act as the key main contact for administrative tasks and duties for retention agents - Responsible for achieving annual revenue targets and objectives... 
Remote job

9cv9

Abroad
24 days ago

Category Buyer ( Raw Materials)

 ...management and good influencing and stakeholder management skills to be able work across all levels within an organization. A change agent - energized by making a difference and comfortable dealing with ambiguity. Results focused, service delivery mind-set and... 

Kerry Group plc

Abroad
1 day ago

Hostel Manager

 ...Allocate and manage accommodation Control rent payments and arrears Oversee property maintenance and arrange for repairs to be carried out Supervise catering, cleaning and maintenance staff Look after the welfare of residents Ensure the property complies... 
Remote job

9cv9

Abroad
24 days ago

Ops Support Agent - Associate

Service Assurance Customer Service Admin & Support Operations Support Reporting Education: Secondary education or equivalent Experience: Prior experience not required At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities...

FedEx

China
7 days ago

Collection Agent - ShopeePayLater, Seamoney (6-month-contract)

Job Description: Engaging in debt-related conversations with customers and formulating a customized repayment strategy to facilitate settling their outstanding balances. Manage customers' repayment obligations and motivate timely repayments through outbound collections...

Shopee

Indonesia
13 days ago

Specialist, Quality Assurance

 ...revolution What you'll do: Regular monitoring of performance and the compliance to the company standards and policies by the agents. Facilitate the definition of in-house quality procedures, standards, and specifications, and perform coaching sessions to... 

Klook

Singapore
17 days ago

Quality Assurance - Operations, MY Marketplace

 ...Job Description: Work with inhouse L2/L3 agents to drive overall quality performance. Monitor, report and analyze both quality monitoring audits and customer satisfaction survey results across all channels. Track and monitor quality related metrics and initiate... 

Shopee

Singapore
6 days ago

Senior Solutions & Proposals Manager

 ..., has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than... 

LaSalle Investment Management

Singapore
20 hours ago

Customer Success Specialist - Email and Chat Support (English)

 ...bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to... 

Teleperformance

Singapore
2 days ago

Team Lead (Mandarin)

 ...The Supervisor is responsible to guide new business, maintain a relationship with agents and Client, perform calls to potential or current customers (in the case of manpower shortage) and responsible for the achievement of GP/Volume targets as agreed upon hiring. This... 

Teleperformance

Singapore
16 days ago

Telesales Executive - Thai Speaker

 ...Holiday agent to support the company in delivering holidays experiences that create unique memories for our members by providing exceptional after service and offering a value added travel products and services resulting in increased growth and profit through member... 

Teleperformance

Singapore
6 days ago

Specialist, Service Recovery & Resolution

 ...courtesy and utmost confidentiality Professionally handle escalations cases raised and received from Customer Experience Specialists (Agent) and Customer Experience Supervisors (TL) in a timely manner following Klook's policies and procedures. Work closely with Team... 

Klook

Singapore
2 days ago

Shopee Live Trainer (Solo)

 ...Job Description: Collaborate with internal stakeholders to identify company training needs Evaluate employees (Agents, QA, TL) performance to gauge where skills are lacking Create training programs to address skill gaps in employees Prepare learning materials... 

Shopee

Indonesia
8 days ago

Shopee Live TL (Solo)

 ...Job Description: Monitor agent performance both in terms of quality and productivity (daily, weekly and monthly process) Responsible for agent development process, such as conducting performance coaching, refreshment of new SOPs and counseling Record the attendance... 

Shopee

Indonesia
8 days ago

Shopee Live QA (Solo)

 ...Job Description: Provide & calibrate agent quality assessment based on weekly sampling and in accordance with SOP Responsible for making agent performance reports on a weekly basis Carry out the process of coaching performance for agents who get bad grades... 

Shopee

Indonesia
8 days ago

Manager, Financial Reporting

 ...team and merchants for new business opportunities Liaise and work closely with external auditors, internal tax and legal team, tax agent on audit, tax and statutory matters Take part and responsible for any business or system transformation towards digitalization... 

Klook

Singapore
a month ago

Expansion Specialist - SPX Express

 ...Job Description: Acquiring new hub by performing all related activities, including property lead sourcing, site survey, and liaising with Landlord for all relevant matters (legal documents collection, price negotiation, agreement signing, etc.) Supporting certain... 

Shopee

Indonesia
14 days ago

Information Risk Assessment Manager, Asia Information Risk Assessment and Practices

 ...management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion... 

The Manufacturers Life Insurance Co (Phils) Inc( Manulife Ph...

China
16 days ago

HQ Data Chatbot (CS) - Operations, SG Marketplace

 ...and manage end to end models and tools, liaise with different functions, identify top contact drivers and mitigate contacts to Live agent by utilizing available Chatbot tools Propose modifications for improving the chatbot's capabilities Serve as a communication bridge... 

Shopee

Singapore
2 days ago

Senior Finance Manager, Work Dynamics Controllership

 ..., has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than... 

LaSalle Investment Management

Singapore
3 days ago

Quality Assurance - Operations (Solo, Contract Based)

 ...and determine strategies to improve overall service. Conduct additional real-time sampling in order to review Customer Service Agents' service quality. Responsible to observe the Customer Service Agent in order to find the root cause of finding and give the support... 

Shopee

Indonesia
24 days ago

Community Customer Service (CS) - Operations, SG Marketplace

 ...effectively assist customers and ensure compliance. Troubleshoot and resolve customer issues, escalating complex cases to senior support agents (CCS SEAL) or other teams as necessary, while maintaining ownership of the case until resolution. Proactively monitor community... 

Shopee

Indonesia
27 days ago

Real Time Floor Monitoring (Solo, Contract-based)

 ...inquiries from sellers and buyers through email/call/social media # Team monitoring & ticket assigning # Handling report productivity agent Requirements: # Minimum Bachelor's degree from any major with minimum 1-2 years experience in a similar position # Have an... 

Shopee

Indonesia
28 days ago

Intern, Regional Product Ops (Search & Recommendation & Content) - Sea Labs

 ...processes to drive productivity improvements in guideline management ranging from training, validating, and calibrating cases with agents Involved in day to day basis of guideline enforcement by understanding the local culture, context, and legal environment and proactively... 

Shopee

Indonesia
a month ago