...customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement...
...needed in the interviewing and hiring of other team members.
• Monitors effectiveness of departmental staffing guide.
• Provides training, development, professional discipline, and positive support for all employees within the department.
• Administers performance...
...helping others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaching or instructing others.
• Leads shifts while personally preparing food items and executing...
...their knowledge or skills.
• Participates in the performance appraisal system process, giving feedback when needed.
• Coordinates training activities for employees in department.
• Encourages and builds mutual trust, respect, and cooperation among team members.
•...
...Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
• Trains employees in safety procedures.
Managing and Conducting Human Resource Activities
• Identifies the developmental needs of...
...security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary...