RM 4,500 - RM 6,000 a month - Permanent, Full-time

Job details

Here’s how the job details align with yourprofile .

Pay

RM 4,500 - RM 6,000 a month

Job type

Permanent

Full-time

Shift and schedule

Afternoon shift

Night shift

Day shift

Holidays

Location

Full job description

Reputable company
EPF, SOCSO and EIS contribution
Incentives
Annual leave
Miscellaneous leaves (i.e Compassionate, Marriage, Calamity etc)
Birthday Gift
Wedding Cake
Staff Purchase Discount

Job Requirements :

At least Diploma/ Bachelors in Hospitality, F&B management or related disciplines.
Minimum 3 to 4 years of experience in the same management capacity within the F&B/ retail industry
Experienced managing 4 or more F&B outlets at one time.
Experienced with food safety and inventory management procedures
Passionate for customer service and sales
Possess own transportation for outlet visits
Fluency in Malay and English. Any additional fluency in other local dialects are welcomed.

Job Description :

Operational

a)Customer

Ensures that outlet teams are delivering excellent customer service in the area
Ensures that all customer feedback are appropriately addressed
Continuously drives and champions customer satisfaction and loyalty, coaches team on how to treat customers and bring them back

b)Operations

Ensures that outlets are operating with excellence by conducting timely restaurant visitations, QSC audits and frequent communication with outlet leadership. This includes:

Compliance with all legal, financial and operating company policies and procedures
Food safety, sanitation, cleanliness, security and halal requirements are followed at all times
All in outlet SOPs are strictly adhered to at all times
All products and services going out to customers are of high quality and within standard
Outlet is well kept and maintained, representing the brand appropriately

People

a)Outlet Teams

Ensures that all outlets within area are adequately staffed at all levels
Creates positive people culture and working environment within all outlets in area where people are motivated
Monitors staff retention and turnover, initiates plans to retain people
Values and respects diversity

b)Training and Development

Coaches and develops outlet leadership team which includes café managers, supervisors and assistant supervisors.
Ensures that training and development of outlet teams are of high quality and timely
Sets targets, tracks and monitors performance of individual outlets
Drives action plans to achieve these targets

b)Profit

Monitors and implements controls to ensure that all outlets are operating at appropriate costs. Minimize wastages and ensure that costs are at optimum level.
Control Shrinkages, store theft and fraud
Improves product mix to improve sales productivity for better food cost

Growth

a) Brand

Always looking for opportunities to grow brand in area

b)New Outlet Openings and New Products

Leads and supports new outlet openings/ new products, ensure that it is adequately resourced and set up for success
Coaches and supports new outlet management
Implements plans to reach Financial and Operational goals

Job Types: Full-time, Permanent

Salary: RM4,500.00 - RM6,000.00 per month

Additional leave
Cell phone reimbursement
Health insurance
Maternity leave
Opportunities for promotion
Parental leave

Schedule:

Afternoon shift
Day shift
Holidays
Night shift

Supplemental pay types:

Commission pay
Performance bonus

Application Question(s):

What is your expected salary for this role?
How soon can you join us. Please state your notice period.
Are you able to work in East Coast of Malaysia?

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Area Manager (East Coast)