Housekeeping Supervisor (Nilai)

Position Overview

We are seeking an experienced and service-oriented *Housekeeping Supervisor* to lead and oversee housekeeping operations across the Group's hospitality & clubhouse. This role is responsible for maintaining exceptional cleanliness, hygiene, presentation, and operational standards while ensuring guests, visitors, and internal stakeholders enjoy a safe, comfortable, and welcoming environment.

The ideal candidate will have a strong background in the *hospitality or hotel industry*, with proven experience in supervising housekeeping teams, implementing service standards, coordinating cleaning schedules, and maintaining quality assurance in line with industry best practices.

Key Responsibilities

* Supervise and coordinate the daily operations of the housekeeping team to ensure all assigned areas are cleaned and maintained to the highest standards.

* Plan daily work schedules, allocate manpower efficiently, and monitor staff attendance, productivity, and performance.

* Conduct routine inspections of clubhouse facilities, public areas, washrooms, VIP areas, and common spaces to ensure cleanliness and presentation standards are consistently achieved.

* Ensure housekeeping operations comply with company policies, hygiene standards, health and safety regulations, and hospitality best practices.

* Develop and implement housekeeping Standard Operating Procedures (SOPs), cleaning schedules, and quality control measures.

* Train, coach, and mentor housekeeping staff on cleaning techniques, service etiquette, safety procedures, and operational standards.

* Monitor inventory levels of cleaning chemicals, linen, uniforms, guest amenities, and housekeeping supplies, ensuring timely replenishment and cost-effective usage.

* Coordinate with external vendors and suppliers for housekeeping materials, laundry services, pest control, and specialised cleaning works.

* Liaise closely with Facilities, Maintenance, Administration, and other departments to ensure operational issues are resolved promptly.

* Report maintenance defects, equipment failures, or safety hazards and follow up until completion.

* Handle guest, resident, or management feedback and resolve housekeeping-related issues professionally and promptly.

* Monitor housekeeping budgets, control operational costs, and recommend improvements to enhance efficiency and service quality.

* Prepare housekeeping reports, inspection records, staff performance reports, and operational updates for management.

* Ensure proper care, storage, and maintenance of housekeeping equipment and cleaning machinery.

* Support special events, VIP visits, festive decorations, and ad hoc operational requirements as assigned.

* Perform any other duties or special assignments as directed by management.

Requirements & Qualifications

Must Have (Essential):

* Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, Facilities Management, or a related field.

* Minimum 3–5 years of supervisory experience in housekeeping within the hotel, hospitality, serviced residence, resort, or luxury accommodation industry.

* Strong knowledge of housekeeping operations, cleaning standards, hygiene protocols, and hospitality service excellence.

* Proven experience leading and supervising housekeeping teams.

* Excellent organisational, planning, and time management skills.

* Strong leadership, interpersonal, and communication abilities.

* Good command of English and Bahasa Malaysia (written and spoken).

* High attention to detail with a commitment to delivering exceptional cleanliness and guest satisfaction.

* Proficient in Microsoft Office applications (Word, Excel, Outlook).

* Able to work flexible hours, including weekends and public holidays when operationally required.

Advantageous (Good to Have):

* Experience in hotels, luxury residences, private clubs, or hospitality establishments.

* Knowledge of housekeeping quality audit standards and hotel brand service standards.

* Experience using hotel Property Management Systems (PMS) or housekeeping management software.

* Certification in Housekeeping Operations, Hospitality Management, or Occupational Safety & Health.

* Experience managing outsourced housekeeping contractors.

* Strong inventory management and budget control experience.

* First Aid or workplace safety certification is an added advantage.

Interested candidates please submit your application through Jobstore.com