Aftersales Consultant Job Description Template
Our company is looking for a Aftersales Consultant to join our team.
Responsibilities:
- Ensuring customer approval for all remedial work to be carried out;
- Promoting our range of vehicle parts and accessories;
- Qualifying customer problems and logging them for technicians to review;
- Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle;
- Accurately tracking hours available and hours sold in appointment diary;
- Ordering additional stock as required so approved repairs can occur without delay;
- Making appointments, processing repair orders, quotes and invoices;
- Providing customer support via the phone and face to face at the dealership;
- Internal coordination of service work to adhere to commitments made to customers.
Requirements:
- Ability to evolve and adapt with changing business needs;
- Due to the challenging nature of the role prior leadership experience in the automotive sector is essential;
- Proven track record of leading a team to exceed sales targets.