Customer Support Consultant Job Description Template
Our company is looking for a Customer Support Consultant to join our team.
Responsibilities:
- Provide technical training;
- Facilitate issue identification and analysis;
- Build relationships with customers;
- Develop and share knowledge;
- Track requests resolution;
- Test products & software;
- Investigate and resolve technical issues.
Requirements:
- Professional client engagement skills;
- Comfortable with user training;
- Excellent customer relationship management;
- Team Player;
- Bilingual (desirable);
- Excellent time, organisational and project management skills;
- Fast and efficient computer skills;
- Good command of the English language;
- Ability to build good client rapport;
- Strong written and verbal communication skills;
- Medical industry knowledge an advantage;
- Bachelor’s Degree or Equivalent (Desirable);
- IT background knowledge an advantage.