Application Administrator

Application Administrator Job Description Template

Our company is looking for a Application Administrator to join our team.

Responsibilities:

  • Ensure adherence to change management control procedures by gaining approval from the process management steering committee prior to implementation;
  • Proactively propose and implement improvement solutions to common problems;
  • Act as a key technical contact for customers and ability to manage customers and deliver to the contractual service level agreement;
  • Maintain the documentation and processes of managed Applications Services for administration and support;
  • Perform all work assigned is performed in accordance with client SLAs and Cloud Services management priorities;
  • Perform evaluation for root cause of Incidents and instigate actions to correct both the Incident and the underlying cause;
  • Review issues and determine action plans relating to managed Applications services.

Requirements:

  • Previous experience in support applications within the CRM space;
  • Telco application experience is advantageous;
  • Experience in Windows, Linux and UNIX OS.