Search Results: 13,866 vacancies
...Section Head of Operations, Contact Centre
Closing Date : 01/08/2024 Section Head of Operations, Contact Centre
** For registered... ...of Contact Centre Operations directly reports to the General Manager of Contact Centre, who holds the overarching responsibility for...
U Mobile Sdn Bhd
Kuala Lumpur
2 days ago
...As the Retail Centre Manager, you will be the driving force behind our new shopping destinations. From daily operations to strategic planning, this role is your opportunity to lead a team dedicated to setting up two retail malls in Putrajaya.
Responsibilities:
Overall...
Nawawi Tie Leung
Putrajaya
5 days ago
...Customer Contact, Analyst page is loaded Customer Contact, Analyst
Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full... ...To exceed minimum service level and performance targets set by management.
Provide accurate information and efficient service to customers...
AIA Hong Kong and Macau
Kuala Lumpur
2 days ago
...Sports Direct Malaysia iscurrently looking for Customer Service Contact Centre Manager to join our growing team.
Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Golf Group of companies, a well-established...
Sports Direct
Petaling Jaya
1 day ago
...as a team:
Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management
Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations
Operational Performance – To...
Prudential Services Asia
Kuala Lumpur
22 hours ago
Job Responsibility
You will be responsible for generating calls to potential customers with the main goal to achieve your sales target!
Perform outbound sales calls to existing and potential customers.
To explain product/services to customers in details and convert...
Telecontinent
Kuala Lumpur
22 hours ago
...The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound and Outbound Section. To lead the staff and operation... ...KPI and contribute to the department’s overall KRA.
-Manage, review and take corrective action as per PDCA (Plan, Do, Check...
Job Responsibility
Effective listener with the ability to monitor large volume of calls, chat & emails on a daily basis ensuring service & accuracy
Drive action plans to improve detective rate and overall quality score of the team through analysis of improvement ...
Telecontinent
Kuala Lumpur
22 hours ago
...Position: Banking, Executive Contact Centre
Company: Banking & Finance
Working Hours: Shifts Arrangement
Salary: up to RM 2,800
Qualifications:
Minimum SPM or Diploma/Degree in any related field
Experience in contact centre environment would be advantage...
TIME's group
Kuala Lumpur
2 days ago
...better.
Join our family today.
Together, we'll make travel better.
What you'll be doing :
Supports the Manager, Global Contact Centre with overall tasks and responsibilities to ensure operations are handled seamlessly, overseeing the team, set KPI's and...
Plaza Premium Group
Kuala Lumpur
22 hours ago
...achieve customer satisfaction by resolving customer queries at first contact where possible.
Personalize service by cross selling and up... ...SOP; Deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
Responsible for achieving...
Juris Technologies Sdn Bhd
Petaling Jaya
5 days ago
...our new global business combining Retail Banking and Wealth Management and Global Private Banking, to become one of the world's largest... ...our Wealth and Personal Banking (WPB) team in the role of Contact Centre Service & Sales Representative 1 , working together with colleagues...
HSBC
Kuala Lumpur
22 hours ago
...in demand and business priorities.
. Scheduling: Create, manage and optimize agent schedules for both Inhouse and BPOs aligned... ...adherence, SLAs and key performance indicators are met for all contact channels (calls, chat and email, etc.).
. Schedule Adherence...
Klook
Kuala Lumpur
22 hours ago
...doing:
We are seeking a dynamic and experienced professional for the position of Assistant Manager specializing in Operations Support & Analyst in Global Contact Centre. The successful candidate will play a pivotal role in overseeing the administration of CRM systems...
Plaza Premium Group
Kuala Lumpur
22 hours ago
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"I joined as a server on the catering staff. Thanks to Hyatt's training...
Hyatt Hotels Corporation
Kuala Lumpur
1 day ago
Job Responsibilities
Deliver 24 hour one-stop customer service.
Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
Handling and resolving customer complaints proficiently.
Displaying a high level...
United Overseas Bank (Malaysia) Bhd
Kuala Lumpur
22 hours ago
...We are currently seeking a L2 Production Support Specialist (Contact Centre Applications) to join our team in Kuala Lumpur, Wilayah Persekutuan... ...industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems...
...Contact Centre Business Executive (Petaling Jaya)
Position: Contact Centre Business Executive
Intake: April 2024
Employment Type: 6 to 12 Months Contract (Renewable based on performance & attendance)
Working Location: Bandar Sunway, Selangor
Working Day/ Hour...
TIME's group
Petaling Jaya
1 day ago
...Contact Support Workforce Management Manager page is loaded Contact Support Workforce Management Manager
Apply locations Petaling Jaya (First Avenue... ...Manager is responsible to optimise our contact centre and back-end operations by ensuring optimal utilisation...
GXBank
Petaling Jaya
1 day ago
...and non-voice Channels.
Provide Customer Services include managing complaints, providing general information and troubleshoot customer... ...Service Standards.
Report directly to the Lead, Contact Centre of Global Services Centre which operates 24/7 rotational shifts...
Plaza Premium Group
Kuala Lumpur
3 hours agonew
