Search Results: 14,218 vacancies
...Section Head of Operations, Contact Centre
Closing Date : 01/08/2024 Section Head of Operations, Contact Centre
** For registered... ...of Contact Centre Operations directly reports to the General Manager of Contact Centre, who holds the overarching responsibility for...
...As the Retail Centre Manager, you will be the driving force behind our new shopping destinations. From daily operations to strategic planning, this role is your opportunity to lead a team dedicated to setting up two retail malls in Putrajaya.
Responsibilities:
Overall...
...Sports Direct Malaysia iscurrently looking for Customer Service Contact Centre Manager to join our growing team.
Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Golf Group of companies, a well-established...
...as a team:
Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management.
Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations.
Operational Performance –...
...Customer Contact, Analyst page is loaded Customer Contact, Analyst
Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full... ...To exceed minimum service level and performance targets set by management.
Provide accurate information and efficient service to customers...
Job Responsibility
You will be responsible for generating calls to potential customers with the main goal to achieve your sales target!
Perform outbound sales calls to existing and potential customers.
To explain product/services to customers in details and convert...
Job Responsibility
Effective listener with the ability to monitor large volume of calls, chat & emails on a daily basis ensuring service & accuracy
Drive action plans to improve detective rate and overall quality score of the team through analysis of improvement ...
...and non-voice Channels.
Provide Customer Services include managing complaints, providing general information and troubleshoot customer... ...Service Standards.
Report directly to the Lead, Contact Centre of Global Services Centre which operates 24/7 rotational shifts...
...Quality Assurance Specialist, Contact Centre
Responsible for the continuous process of designing and implementing Customer Service call... ....
Excellent interpersonal, facilitation, and relationship management skills
Candidate must be service oriented, self-confident,...
...Position: Banking, Executive Contact Centre
Company: Banking & Finance
Working Hours: Shifts Arrangement
Salary: up to RM 2,800
Qualifications:
Minimum SPM or Diploma/Degree in any related field
Experience in contact centre environment would be advantage...
...better.
Join our family today.
Together, we'll make travel better.
What you'll be doing :
Supports the Manager, Global Contact Centre with overall tasks and responsibilities to ensure operations are handled seamlessly, overseeing the team, set KPI's and...
...achieve customer satisfaction by resolving customer queries at first contact where possible.
Personalize service by cross selling and up... ...SOP; Deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
Responsible for achieving...
...our new global business combining Retail Banking and Wealth Management and Global Private Banking, to become one of the world's largest... ...our Wealth and Personal Banking (WPB) team in the role of Contact Centre Service & Sales Representative 1 , working together with colleagues...
...in demand and business priorities.
. Scheduling: Create, manage and optimize agent schedules for both Inhouse and BPOs aligned... ...adherence, SLAs and key performance indicators are met for all contact channels (calls, chat and email, etc.).
. Schedule Adherence...
...doing:
We are seeking a dynamic and experienced professional for the position of Assistant Manager specializing in Operations Support & Analyst in Global Contact Centre. The successful candidate will play a pivotal role in overseeing the administration of CRM systems...
Job Responsibilities
Deliver 24 hour one-stop customer service.
Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
Handling and resolving customer complaints proficiently.
Displaying a high level...
...We are currently seeking a L2 Production Support Specialist (Contact Centre Applications) to join our team in Kuala Lumpur, Wilayah Persekutuan... ...industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems...
...Contact Centre Business Executive (Petaling Jaya)
Position: Contact Centre Business Executive
Intake: April 2024
Employment Type: 6 to 12 Months Contract (Renewable based on performance & attendance)
Working Location: Bandar Sunway, Selangor
Working Day/ Hour...
...Contact Support Workforce Management Manager page is loaded Contact Support Workforce Management Manager
Apply locations Petaling Jaya (First Avenue... ...Manager is responsible to optimise our contact centre and back-end operations by ensuring optimal utilisation...
...Lumpur
MYR 332,711
Grabjobs 8 days ago
Description
Job Description:
We are looking for a dynamic and experienced Contact Center Manager to join our team at Genting Group in George Town, Penang, MY. As a Contact Center Manager, you will be responsible for...