Search Results: 7 vacancies
...compliance.
Supervise dealerships to ensure the delivery exceptional service experiences for customers.
Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) performance at dealerships.
Assess dealership readiness in aftersales operations, including facility...
...and optimized.
Manage and resolved customer relations matters with regards to branch territory. Ensure customer satisfaction index (CSI) is at targeted level through high of quality of sales administration work and service.
Review and propose improvement for...
...compliance to SST procedures
Registration and control of service appointments
Promoting service and parts sales
Execution of CSI related duties and responsibilities
Co-ordinate with Job Controller / Foreman on work progress status & inform any delay to...
...the Customer, within the bounds of the Customer contract and to the expected level of time, quality and cost.
Service Improvement (CSI) – implement the Continuous Service Improvement Strategy to ensure the sustainable delivery of the Client Service Level Agreements,...
...change process.
• Contribution to reducing COD by performing the following :
~• Left shift,.
~• Identifying and driving the CSI and automation initiatives.
~• Prepare templates, checklist and guidelines on Due diligence, Transitions and KT.
~ People /...
...flight optimizations and necessary schedule adjustments
Assist GroupM agencies on consolidating data for ad hoc based reports (e.g. CSI/Savings Report/Cost Avoidance)
Deliver holistic cross channel campaign analysis (i.e. mid and post campaign reports) working with...
...MYR 15K (basic) plus overridding.
Ensures that the branch meets all our customers needs in accordance with the Sales and Aftersales CSI targets.
Responsible for the overall performance of the branch in the sales and profitability of;
i) New Car
ii) Parts &...