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- ...Responsibilities of the Role: ~The analysts shall assist in the development of the Arion and Al tools to give Customer Support a firm base in relation to quality. ~The analysts shall be daily moderators of automated learning. ~Conduct investigations as and when...
- ...Business Support Service Activities N.E.C. Deliver exceptional customer service via phone, chat, and email in Mandarin, English, and at... ...when necessary. Follow standard operating procedures and quality assurance protocols in line with international service expectations...
- Objective -To assist Customer Happiness Senior in managing the team based on AM / PM shift and responsible for analyzing and planning... ...-Productivity - is a main qualifier to is a quality metric for assessing a team’s performance, and by default how well...
- ...BPO, Technology Solutions and Training. We provide digital customer service and technology solutions to companies in Malaysia and... ...seeking talented individuals to join our team as Customer Service Specialists, providing unrivalled support to our clients. Position...
- ...leading and disruptive brands to acquire new customers, build customer loyalty, and protect... ...General Role of CSS (Customer Service Specialist): CSS represents the brand, culture,... ...Ensure professional, efficient, and high-quality service to clients. • Accept and execute...
- About This Role We are looking for a Customer Service Support Specialist (Malaysia) to strengthen our customer support operations and ensure an outstanding... ...multiple support cases while delivering prompt and high-quality service. -Escalate complex or unresolved issues to...
- We’re looking for a Customer Service Specialist to join our team! This role is ideal for someone with 1-3 years of experience in customer service, social media engagement, or e-commerce support, particularly within the FMCG, skincare, or healthcare industry. You will play...
- ...A well-established international company is looking for a Customer Service Specialist to join its growing team based in Kuala Lumpur . This is a great opportunity for someone with a strong service mindset, order processing experience, and the ability to work well across...
- ...Singapore-based VC firm Cocoon Capital. Lendela currently serves customers in Singapore, Hong Kong, and Australia. Why join us? Your... ...We’re looking for a dynamic and ambitious Customer Success Specialist to join our team in Malaysia. The successful candidate will have...
- ...of the Role: ~Developing, maintaining, training and coaching the agents to enhance overall customer support. ~Process review for improving the call flow efficiency and quality of call centre agents (voice and e-services). ~Track all the pain points relating to customer...
MYR 42,000 per year
...business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud &... ...: Meets predetermined and assigned productivity targets and quality standards. Understanding of assigned Unit of work in the investigation...- ...encompasses an overall responsibility for managing the customer experience and quality of the operations team on a day-to-day basis. The role... ...Malaysia. ~Minimum 12 months at current level of Executive/ Specialist. ~Excellent disciplinary and performance track record....
- ...and medical device industry is expanding its presence in Malaysia. We are looking for a capable and driven professional to join the Customer Service team within the Vision Care division. This role is suited for someone who thrives in a fast-paced environment, is highly...
- -Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat -Educating clients on how to use the Company’s website and trading platforms -Communicating with clients regarding the company’s products...
- Customer Support Specialist with Advanced Troubleshooting Experience in Telecommunication/Remittance Role and responsibilities Provide exceptional... ...and a willingness to learn attitude. Commitment to Quality: Confirmed commitment to quality and customer service. Additional...
- ...set the gold standard in the industry by delivering unparalleled quality, innovation, and excellence in every aspect of our services.... ...education courses both locally and regionally for many of our customers in Malaysia. We actively support and participate in local and international...
- ...Autofilters Industries (M) Sdn Bhd is committed to effectively meet and satisfy our customer's statutory and contractual interested parties’ requirements / expectations by providing quality products and services, and continually strive to improve the Quality Management...
- ...well as oil & gas industries. Job Summary Monitoring the quality standard of daily product & meeting the specification requirement... .... • Quality control on the produced goods for complying with customer requirement. • To determine non-conformance products based on...
- ...ideal workplace fast and easy. The platform is designed to help quality job seekers stand out from the crowd and be easily noticed by... ...company’s core philosophy of continuous improvement (Kaizen) and customer satisfaction by embedding a culture of quality excellence...
- ...decision related to service delivery activities without direct customer interaction, adopting customer centricity mindset within day-to... ...customer request or issue and to ensure that the organization has quality data to enable effective customer retention and business...
