...floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Assists in driving metrics of the team
Monitor closure of service levels regularly.
Ensure prompt escalations to Team Captain.
Supervise team in the absence of the Team...
...being followed through ongoing communication and reinforcing accountability
Provide input to Facilities Manager for annual budgets
Monitor day-to-day site operations of long-term third party contractors to ensure performance meets vendor service level agreement
Coordinate...
...Responsibilities
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance...
...ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
• Provides services that are...
...knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property’s...
...including development of templates;
Collects information from the relevant experts;
Identifies any associated issues and risks;
Monitors the document flow and work-related procedures;
Performs data and application maintenance updates;
Communicates with internal...
...Responsibilities
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance...
...employees and provides feedback to individuals and/or managers.
Assisting with Evaluating Training Programs Effectiveness
• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
•...
...Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to...
...and then acting on the information.
-Explore new functions of the platforms and propose new engagement posts accordingly.
-Monitor campaign results, compile learnings and modify plans to further enhance the campaign result and achieve the campaign's KPI (e.g. contingency...
...feedback to identify trends and areas for improvement, and communicate insights to the relevant teams.
Customer Satisfaction:
-Monitor and report on key customer satisfaction metrics.
-Develop and implement strategies to improve overall customer satisfaction...