Additional Information
Personal Explorer-Telephone Operator (Guest Experience Expert)
Job Number 24076432
Job Category
Rooms & Guest Services Operations
Location
The Ritz-Carlton Langkawi, PT 313 Jalan Pantai Kok, Langkawi, Kedah, Malaysia
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Schedule
Full...
Additional Information
Dining Ambassador (F&B and Event Service Expert)
Job Number 24076385
Job Category
Food and Beverage & Culinary
Location
The Ritz-Carlton Langkawi, PT 313 Jalan Pantai Kok, Langkawi, Kedah, Malaysia
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Schedule
Full-Time
Located Remotely...
...Number 24077697
Job Category
Rooms & Guest Services Operations
Location
The Westin Langkawi... ...department.
Ensuring Exceptional Customer Service
• Provides services that are... ...supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person....
...responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily... ...local laws.
Ensuring Exceptional Customer Service
• Provides services that are above... ..., co-workers, and subordinates by telephone, in written form, e-mail, or in person....
...proprietary information; protect company assets. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working...
...together as a team. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for... ...with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality...
...Position Type
Non-Management POSITION SUMMARY
Communicate service needs to chefs and stewards throughout functions. Total... ...with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working...
...other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first... ...review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working...
...according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with... ...and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working...
...Office Agent
Job Number 24076412
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Langkawi, PT 313... ...guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency...
...operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales... ...Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working...
...and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive... ...committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious...
Job Number 24079121
Job Category
Rooms & Guest Services Operations
Location
The Westin Langkawi Resort & Spa, Jalan Pantai Dato Syed... ...for guest relations.
• Helps employees to provide excellent customer service.
• Assists in coaching and providing feedback to associates...
...staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. Position assists with... ...beverage staff regarding each event.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Interacts...
...Enforces proper breakdown procedures for banquets, restaurants, room service and employee cafeteria.
• Conducts china, glass and silver... ...to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
• Attends meetings and communicates with executive,...
...all departmental leaders to coordinate event details, to ensure a high-quality customer experience.
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities...
...statements and payroll progress reports as needed to assist in the financial management of department.
Ensuring Exceptional Customer Service
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees...
...Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance... ...according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests...
...recognize performance.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement... ...supplies, equipment and uniforms.
Ensuring Exceptional Customer Service
• Empowers employees to provide excellent customer service...
...business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives....
...information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain...
...when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure...
...information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional...
...confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to...
...Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility,...
...when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure...