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- ...routine reporting on team performance, key risks, top delinquency drivers, and action plans to leadership. Process Improvement &... ...automation opportunities) to reduce delinquency and rework. Training & Development: Build and maintain onboarding/training...
- ...capabilities and enabling adoption of changes. Financial & Cost Driver Management: Apply strong financial acumen to understand cost... ...Building: Drive talent quality through hiring input, training strategy, performance management, career development, and succession...
- ...posting rate where applicable, accuracy/rework rates) analyze drivers and execute corrective actions. Escalation Management: Own... ...governance) to reduce exceptions and improve throughput. Training & Development: Build and maintain onboarding and training materials...
- ...ensuring practical adoption of changes. Financial & Cost Driver Management: Apply strong financial acumen to understand cost drivers... ...strong talent quality through hiring input, role clarity, training strategy, career development, and performance management build...
- ...service levels, and builds a high-performing team through structured training and quality assurance. . Ready to unleash your... ...provide concise, regular reporting on performance, risks, and top drivers to leadership. Process Improvement & Best Practices:...
- ...pay management, escalation thresholds) aligned to policy and customer behavior. Exception & Root Cause Resolution: Investigate drivers of delinquency (billing errors, pricing/contract misalignment, missing proof of delivery, master data issues, unapplied cash,...
- ...Functional Collaboration: Partner with Collections, Billing, and Disputes to resolve root causes (e.g., invoice errors, deduction drivers, customer master data) and prevent repeated exceptions. Reconciliations & Close Support: Perform/oversee daily and month-end...
- ...focuses on maximizing recovery, reducing recurrence through root cause analysis, and partnering cross-functionally to address upstream drivers that impact billing accuracy, collections outcomes, and financial reporting. The ideal candidate can handle escalations, mentor...
- ...and technical design, building prototypes, creating process design (including scenario design, flow mapping), leading testing and training activities, defining support procedures and SLAs and supporting implementations post go live. Understand the business processes...
- ...decisions and solve technical problems to provide an efficient environment for project implementation Able to provide technical training to teams when required and serve as a technical mentor to team members Provide timely updates to the supervisor/project...
