Helpdesk Support Job Description Template
Our company is looking for a Helpdesk Support to join our team.
Responsibilities:
- Responsible for ensuring customer satisfaction by providing Tier 1 support for hardware, software, connectivity and product specific problems;
- Design, deployment and support of WLAN infrastructure;
- Ability to setup, troubleshoot and maintain Video Conference, WIFI and IP phone;
- Setting up new users’ accounts and profiles and dealing with password issues;
- Manages access to network resources including network accounts, mailboxes;
- Ability to install and configure virtual Cloud Server instance thru cloud environment (e.i AWS or Azure);
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instruction to repair a fault or set up a system based on Escalation Process;
- Replacing PC and Network devices’ parts as required;
- Ensures compliance to security standards, policies and guidelines across the APOSI network;
- Monitoring, troubleshooting and maintaining computer systems and network such as MRTG, wireshark and kiwisyslog;
- Perform Network Cabling, RFC 2544 Testing and cable re-grooming;
- Design, configure, install and maintain CCTV systems;
- Install, tests, maintains, configure and repair key telephone system/PABX;
- Provide technical support in basic troubleshooting, installing and configuring computer hardware operating systems and applications.
Requirements:
- Excellent problem-solving skills;
- Willing to work as a freelance;
- Strong analytical and planning skills;
- Good verbal communication skills;
- At least 2 years Help Desk Experience;
- College graduate.