Helpdesk Support

Helpdesk Support Job Description Template

Our company is looking for a Helpdesk Support to join our team.

Responsibilities:

  • Responsible for ensuring customer satisfaction by providing Tier 1 support for hardware, software, connectivity and product specific problems;
  • Design, deployment and support of WLAN infrastructure;
  • Ability to setup, troubleshoot and maintain Video Conference, WIFI and IP phone;
  • Setting up new users’ accounts and profiles and dealing with password issues;
  • Manages access to network resources including network accounts, mailboxes;
  • Ability to install and configure virtual Cloud Server instance thru cloud environment (e.i AWS or Azure);
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instruction to repair a fault or set up a system based on Escalation Process;
  • Replacing PC and Network devices’ parts as required;
  • Ensures compliance to security standards, policies and guidelines across the APOSI network;
  • Monitoring, troubleshooting and maintaining computer systems and network such as MRTG, wireshark and kiwisyslog;
  • Perform Network Cabling, RFC 2544 Testing and cable re-grooming;
  • Design, configure, install and maintain CCTV systems;
  • Install, tests, maintains, configure and repair key telephone system/PABX;
  • Provide technical support in basic troubleshooting, installing and configuring computer hardware operating systems and applications.

Requirements:

  • Excellent problem-solving skills;
  • Willing to work as a freelance;
  • Strong analytical and planning skills;
  • Good verbal communication skills;
  • At least 2 years Help Desk Experience;
  • College graduate.