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- ...pricing/contract misalignment, missing proof of delivery, master data issues, unapplied cash, dispute volume) and coordinate... .... Escalation Management: Serve as an escalation point for analysts lead moderately complex customer negotiations and internal alignment...
- ...Retrieval & Interpretation: Lead remittance management across bank data, lockbox files, customer portals, and email standardize... .... Escalation Management: Serve as an escalation point for analysts manage time-sensitive and high-impact exceptions and ensure timely...
- ...delivery, pricing/rate cards, contracts/terms, and internal operational data to validate claims and determine outcomes. Escalation & Negotiation Support: Serve as an escalation point for analysts lead customer and internal negotiations to challenge invalid claims...
- ...stream mapping) to analyze the end-to-end collections workflow, identify bottlenecks and waste (e.g., dispute blockers, approval delays, data gaps), and drive implementation of process/control improvements. Governance & Executive Reporting: Lead governance routines...
- ...accountability for service levels, quality assurance, escalations, and continuous improvement. The ideal candidate can translate performance data into action, develop team capability, and partner with stakeholders to reduce unapplied cash and improve cash posting timeliness and...
- ...discrepancies, shipping errors, and compliance-related fees. Root Cause Analysis : Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute....
- ...PBCS), Enterprise Planning & Budgeting Cloud Services (EPBCS), Enterprise Performance Reporting Cloud Services (EPRCS), Enterprise Data Management Consolidation (EDMCS), Profitability & Cost Management Cloud Services (PCMCS), Oracle Financial Data Quality Management Enterprise...
- ...Expertise: Advanced understanding of finance processes, controls, policies, and how upstream issues (billing, pricing, delivery, master data) create disputes. People Leadership: Proven ability to lead, coach, and manage team performance, including QA, workload...
