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- ...positive and negative customer feedback to help improve overall satisfaction. -Ensure all fulfilment requests and data are submitted correctly to the processing team. -Follow up or assign next actions per contact centre SOPs. -Provide suggestions for process...
MYR 10,500 - 19,500 per month
...Proficient with SQL Server · Thorough understanding of Computer Science fundamentals such as OOP, RESTful architectures, Design Patterns, Data Structures · Good working knowledge of CI/CD environments · Collaborative team member with good communication skill used to...- ...written communication skills in English and the language of supporting marketWho is TDCX? Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content...
- ...that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests...
- ...and email -Record call details and share with internal teams -Communicate with partner accommodation facilities when required -Process booking changes as per customer requests -Provide clear explanations for inquiries that cannot be fulfilled -Address customer concerns...
- ...Control Manager cum HRIS Project Manager is responsible for overseeing governance across multiple countries in terms of internal processes for HR, Finance, GA, and IT, while managing the Internal Control team to ensure standardized processes are in place in line with company...
- ...experience in Content Moderator/Customer Service Roles and Responsibilities: - Manage a team of 15-25 FTEs - Understand the complete process and its SLA - Review user flagging reports regarding website content - Train and gauge the caliber of agents - Ensure...
Opeyemi HR
KL Sentral9 days ago - ...customer and provide accurate information ⦁ Record and update customers’ cases into the system and trackers following appropriate processes ⦁ Provide accurate and understandable information to all customers and support partners ⦁ Ensure customer issues and/or...
HRWORK
KL Sentrala month ago
