Job Title:
Case Mentor
Job Description
The Sr. SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). Essential Functions/Core Responsibilities
Provide floor support, learning sessions, coaching & feedback...
...-Fast-paced and dynamic environment: Experience the thrill of working in a rapidly evolving environment where you'll constantly learn and adapt new skills.
-Own your career path: Take on a wider range of responsibilities and challenges than you might find at a larger...
...requirements or problem • Confirm customer understanding of the solution and provide additional customer education as needed • Ability to learn including strong problem solving skills • Demonstrate strong probing and problem solving skills • Should be able to handle complex...
...view of the clients operating model and environments. • Understanding and Experience of RPA, AI, Cognitive solutions and Machine Learning are preferred (not mandatory) • Excellent verbal and written communication skills • Strong analytical skills • Advanced proficiency...
...attitude with a high level of energy and ambition
- Well organized
- Good communication skills
- Adaptable, passionate in learning new things, and gaining new knowledge
- Can work independently, or as part of an energetic, exciting team of like-minded...
...Mandarin preferred as role requires.
-Positive attitude, proactive, and outspoken
-Committed and able to meet deadline assigned.
-Detail oriented and good follow up skills
-Willing put in extra effort to learn new skills
-Fresh graduate are welcome to apply
...-Explore new functions of the platforms and propose new engagement posts accordingly.
-Monitor campaign results, compile learnings and modify plans to further enhance the campaign result and achieve the campaign's KPI (e.g. contingency plan).
-Monitor competitor...
...own initiatives for the betterment of the team and the company
● An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business
What you will be doing:
● As our frontline technical support staff, you will be...
...grammar, and articulation)
-Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
[Apply now at
; JOB REQUIREMENTS: Who are we looking for?
- Candidate must possess at least a Bachelor...