Search Results: 6 vacancies
...insights to the relevant teams.
Customer Satisfaction:
-Monitor and report on key customer satisfaction metrics.
-Develop and... ...via various channels, including phone, email, chat, and social media.
-Create informative and engaging content to keep customers...
...compensation packages and facilitate negotiation with candidates
Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates
Ensure the...
...floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Assists in driving metrics of the team
Monitor closure of service levels regularly.
Ensure prompt escalations to Team Captain.
Supervise team in the absence of the Team...
...being followed through ongoing communication and reinforcing accountability
Provide input to Facilities Manager for annual budgets
Monitor day-to-day site operations of long-term third party contractors to ensure performance meets vendor service level agreement
Coordinate...
...Responsibilities
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance...
...Responsibilities
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance...
