...regularly.
Ensure prompt escalations to Team Captain.
Supervise team in the absence of the Team Captain.
Monitor performance and quality scores of team.
Take production calls as well as escalated calls.
Career Framework Role
Works autonomously within established...
...satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
Leading Event...
...manner • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement • Implement best practices and...
...understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies...
...improvement.
-Provide complete and accurate solutions and information for corporate customers, solve customer problems, and provide high-quality services.
-Respond on time to the needs and opinions provided by corporate customers through calls and emails, and record and...
...documentation of justification or testing done of technical interpretations for audit purpose.
-Recommend solutions to improve governance, quality and transparency of processes and reports.
-Support in reviewing other actuarial group reporting deliverables such as...
...your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?:
-Candidate must possess at least a Bachelor's Degree, Professional Degree...