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Responsible for both the execution and control of branch financial transactions. Will accept and process transactions directly from customers during peak periods. Approves high value transactions for junior staff. Will manage subordinate Tellers and CSEs daily activities. Executes back office processing and control functions when not directly serving customers or managing staff.

Key Responsibilities and Accountabilities

Functional (job responsibilities)

Ensure internal control and compliance are not compromised.
Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
Staff Capacity planning (staff leave administration & relief arrangements)
Ensure Self-Audit Check is carried out diligently as required
Succession Planning for 2nd liners to take on higher role, i.e. CSOM position
Drive CASA deposit base growth and customer growth and cross selling to achieve branch ops target assigned.
Work towards Unit Trust and Banca certification.
Relief Branch Manager functions as and when required.

Managerial (team/group responsibilities)

Oversees the Day to Day Activities of Subordinate Tellers and CSEs
Train & coach Tellers & CSEs
Performance Review

Organizational (organizational responsibilities)

Represent HLB in relationship building with community
Process improvement & cost down initiatives Jobholder Requirements Indicate the minimum requirements expected of a jobholder in order to perform the job satisfactorily

Education/Qualification

Minimum Diploma/Degree Holder
SPM/STPM with related working experience

Experience

Related working experience in Financial Institution or related fields (banking operations)

Special Skills

Service Oriented Mindset
Banking operations, knowledge in BSA, ECM, ABM Rules, BASEL II, FATCA
Good interpersonal & communication skills . Strong organization & planning skills

Certification/Licensing Requirements

PCE (general), PCE (life)

Manager - Business Channels (Customer Service & Operations)