Senior Engagement Manager Job Description Template
Our company is looking for a Senior Engagement Manager to join our team.
Responsibilities:
- Report internally on project progress and manage stakeholders and escalations whether they be internal or external accordingly;
- Be the central go-to and coordinating person for all Coupa needs, e.g. managing other Coupa experts (SMEs) for your projects;
- Lead all aspects (or agreed aspects when working with our partners) of an implementation and complete all Coupa configuration components;
- Forge strong partnerships with customers, partners and colleagues;
- Share relevant prior experiences and procurement domain expertise;
- Work well in both individual and team settings both on and off client site;
- Provide technical and functional expertise to customers during the implementation process;
- Follow Coupa implementation methodology for all customers and tailor to meet each customer’s unique business needs;
- Help customers focus on their goals and drive the implementation towards a successful, on-time implementation;
- Engage customers in enlightened business need discussions versus feature/function basics;
- Liaise with internal functions regarding development direction of Coupa software based on Customer requirements.
Requirements:
- Strong written and verbal communication skills in English and Dutch or German;
- A ‘can do’ attitude to work that needs to get done as part of a high-growth company and all the dynamics involved;
- Travel: typically up to 50% between home base and customer site at busy periods during Project delivery;
- Additional language capabilities useful;
- Experience of eProcurement, AP and/or Expense Management.