...Section Head of Operations, Contact Centre
Closing Date : 01/08/2024 Section Head of Operations... ...directly reports to the General Manager of Contact Centre, who holds the overarching... ...change and influence future change/projects to support and achieve improvements in...
U Mobile Sdn Bhd
Kuala Lumpur
5 days ago
...Key Responsibilities
Manage enquiries from internal & external business customers pertaining to all cash management products, trade products and all non individual banking products via phone/email.
Resolve customer complaints/issue by following up with the required...
CIMB
Malaysia
5 days ago
...As the Retail Centre Manager, you will be the driving force behind our new shopping destinations. From daily operations to strategic planning, this role is your opportunity to lead a team dedicated to setting up two retail malls in Putrajaya.
Responsibilities:
Overall...
Nawawi Tie Leung
Putrajaya
3 days ago
...and SEEK brands. View here
Oversee the management of Term Contractors i.e. Conservancy... ...Alteration works applications
Maintain contactable after office hours
Oversee and manage... ...many years' experience do you have as a Centre Manager?
How much notice are you required...
CBM Pte Ltd
Negeri Sembilan
4 days ago
...leadership in the development and daily operations and running of the Active Aging Centre (AAC), in line with the vision and mission of the Thye Hua Kwan Moral Charities.
To mentor, motivate and manage a team of AAC staff and volunteers.
To develop a network of support for...
Thye Hua Kwan Moral Charities Limited
Perak
5 days ago
...daily operation
2. School Fee collection and receipts
3. Marketing of centre
4. Yearly Plan ( Festivals events and fun activities of the centre)
6. Recruitment of New Enrolment
7. Managing teachers and helpers
8. Good in reporting
9. Experienced in Managing...
The Coffee Bean
Malaysia
5 days ago
...Mechanical Project Engineer / Manager - Data Centre
Full-time Who is Turner & Townsend? All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, the...
Turner & Townsend Group
Johor Bahru
1 day ago
...Sports Direct Malaysia iscurrently looking for Customer Service Contact Centre Manager to join our growing team.
Malaysia marks the first... ...not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from...
Sports Direct
Petaling Jaya
4 days ago
...Shape a career to be proud of as part of an award-winning project management team. Nationally recognised for how well we develop our people... ...world class universities; ground-breaking hospitals to city centre living; the depth of our experience and quality of our projects...
Balfour Beatty
George Town
2 days ago
...as a team:
Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management.
Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations.
Operational Performance –...
Prudential Services Asia
Kuala Lumpur
3 days ago
...Customer Contact, Analyst page is loaded Customer Contact, Analyst
Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full... ...To exceed minimum service level and performance targets set by management.
Provide accurate information and efficient service to customers...
AIA Hong Kong and Macau
Kuala Lumpur
5 days ago
...leads to sales.
Answer inquiries from customers related to sales presentation.
To meet sales target consistently based on the project assigned.
Job Requirements
Fresh graduates are encouraged to apply.
Well versed and good communication in English
Able...
Telecontinent
Kuala Lumpur
4 days ago
...We have much room for improvement and many ideas that will further shape the industry.
The Technical Project Manager (TPM) will be the single point-of-contact for all integration-related requests for all sales channels - Partnership, Field Sales, Corporate Sales...
Ninja Van
Malaysia
1 day ago
...Job Requirements & Responsibilities
~5+ years of proven experience in end-to-end Project Management execution.
~ Certified in Prince2/PMI/Scrum is a plus.
~ Experience in coordinating and managing relationship with various stakeholders/third parties/vendors.
~...
Hummingsoft
Kuala Lumpur
5 days ago
...long-term strategies for facility-related projects, aligning them with overall business goals.
Serve as the primary point of contact for senior stakeholders, providing... ...deliverables in collaboration with senior management.
Identify and allocate necessary resources...
Refine Group
Kuala Lumpur
1 day ago
...Acquisition at Malaysia Marine and Heavy Engineering
JOB PURPOSE
~ Responsible for strategizing, managing and controlling full SCM function for specific assigned project.
JOB RESPONSIBILITIES
Lead and manage synergized supply chain plans, strategies, roadmap,...
Malaysia Marine & Heavy Engineering
Pasir Gudang, Johor
1 day ago
...and non-voice Channels.
Provide Customer Services include managing complaints, providing general information and troubleshoot customer... ...Service Standards.
Report directly to the Lead, Contact Centre of Global Services Centre which operates 24/7 rotational shifts...
Plaza Premium Group
Kuala Lumpur
3 days ago
Job Responsibility
Effective listener with the ability to monitor large volume of calls, chat & emails on a daily basis ensuring service & accuracy
Drive action plans to improve detective rate and overall quality score of the team through analysis of improvement ...
Telecontinent
Kuala Lumpur
4 days ago
...enhance manufacturing capability. The key contact point between factory and customer NPI... ...Prepare monthly program status updates for management review
3. Conduct technical and... ...studies prior to the introduction of new projects.
4. Effectively interface with other relevant...
Carsem
Ipoh
5 days ago
...follow up progress of sales leads and sales in CRM system.
Organized and responsible to manage and ensure timely delivery of products and services to secured sales projects and engaging with clients on the progress.
Submit tender and monitor the project documentation...
TIME's group
Kuala Lumpur
1 day ago
...Job Description - Customer Service Executive (Contact Centre) (19000068)
Customer Service Executive (Contact Centre) - ( 19000068 )... ...and has the ability to solve problems
Able to multitask and manage time effectively
Willing to work on shift rotations (24/7)...
OCBC Bank
Malaysia
2 days ago
...travel better.
What you'll be doing :
Supports the Manager, Global Contact Centre with overall tasks and responsibilities to ensure... ...systems & reporting.
Conduct process update/improvement projects and workshops.
Perform side-by-side coaching activities...
Plaza Premium Group
Kuala Lumpur
4 days ago
...Shift and schedule
Monday to Friday
Location
Petaling Jaya
Full job description
Reports to Project Director on the project status
Manage a portfolio of complex initiatives that span one or multiple lines of business
Provide on-site leadership for...
Hexa Business
Petaling Jaya
3 days ago
1. Explain the implications of changes to project scope and/or objectives to the client and to the project team.
2. Lead the team to... ...creation of, project documentation. (Plans, Budgets & Reports)
4. Manage the client stakeholders, team members, or contract personnel to...
OS HRS Sdn Bhd
Kuala Lumpur
2 days ago
...Quality Assurance Specialist, Contact Centre
Responsible for the continuous process of designing and implementing Customer Service call... ....
Excellent interpersonal, facilitation, and relationship management skills
Candidate must be service oriented, self-confident,...
TIME's group
Kuala Lumpur
1 day ago
...Manage staff assigned to the project, determine the project approach, staffing, responsibilities, and schedule.
Supervise, lead and distribution of work to project team during project implementation.
To manage project from costing, resources, deliverables, schedule...
TIME's group
Kuala Lumpur
1 day ago
...We are looking for a Project Integration Manager to join our APAC team. You will manage the development and execution of large-scale solar PV projects in APAC region by coordinating the in-house cross functional resources and representing ib vogt towards external stakeholders...
ib vogt GmbH
Kuala Lumpur
1 day ago
...Leading a Project Team to achieve Goals & Objectives:-
• Timely completion within dateline
• Control Cost & within budget
Primary... ...)
• Plan and prepare schedule for project implementation
• Manage all Builders' and M&E works
• Conduct weekly site meetings with...
D' Perception Singapore Pte Ltd
Perak
5 days ago
...transport for work.
Jobs Scope:
- Experienced in Construction & Renovation (Architecture & Interior)
- Manage and supervise daily site working progress and/ other project activities to ensure projects are in progress and to be executed following the drawings,...
In Construction & Management Sdn Bhd
Pahang
4 days ago
...Position: Banking, Executive Contact Centre
Company: Banking & Finance
Working Hours: Shifts Arrangement
Salary: up to RM 2,800
Qualifications:
Minimum SPM or Diploma/Degree in any related field
Experience in contact centre environment would be advantage...
TIME's group
Kuala Lumpur
5 days ago