Inbound Call Center Agent

Inbound Call Center Agent Job Description Template

Our company is looking for a Inbound Call Center Agent to join our team.


  • Seize opportunities to upsell products when they arise;
  • Build sustainable relationships and engage customers by taking the extra mile;
  • Manage large amounts of inbound and outbound calls in a timely manner;
  • Keep records of all conversations in our call center database in a comprehensible way;
  • Follow communication “scripts” when handling different topics;
  • Frequently attend educational seminars to improve knowledge and performance level;
  • Meet personal/team qualitative and quantitative target;
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.


  • Strong phone and verbal communication skills along with active listening;
  • Familiarity with CRM systems and practices;
  • Previous experience in a customer support role;
  • High school;
  • Ability to multi-task, set priorities and manage time effectively;
  • Customer focus and adaptability to different personality types;
  • Track record of over-achieving quota.