...Section Head of Operations, Contact Centre
Closing Date : 01/08/2024 Section Head of Operations, Contact Centre
** For registered candidates, please login to apply Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving....
U Mobile Sdn Bhd
Kuala Lumpur
2 days ago
...Customer Contact, Analyst page is loaded Customer Contact, Analyst
Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-47081 At AIA we’ve started an exciting movement to create a healthier, more sustainable...
AIA Hong Kong and Macau
Kuala Lumpur
2 days ago
...Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management
Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations
Operational Performance – To satisfy our customers...
Prudential Services Asia
Kuala Lumpur
1 day ago
Job Responsibility
You will be responsible for generating calls to potential customers with the main goal to achieve your sales target!
Perform outbound sales calls to existing and potential customers.
To explain product/services to customers in details and convert...
Telecontinent
Kuala Lumpur
1 day ago
Job Responsibility
Effective listener with the ability to monitor large volume of calls, chat & emails on a daily basis ensuring service & accuracy
Drive action plans to improve detective rate and overall quality score of the team through analysis of improvement ...
Telecontinent
Kuala Lumpur
1 day ago
...Position: Banking, Executive Contact Centre
Company: Banking & Finance
Working Hours: Shifts Arrangement
Salary: up to RM 2,800
Qualifications:
Minimum SPM or Diploma/Degree in any related field
Experience in contact centre environment would be advantage...
TIME's group
Kuala Lumpur
2 days ago
...Join our family today.
Together, we'll make travel better.
What you'll be doing :
Supports the Manager, Global Contact Centre with overall tasks and responsibilities to ensure operations are handled seamlessly, overseeing the team, set KPI's and ensuring...
Plaza Premium Group
Kuala Lumpur
1 day ago
...dynamic professional to join them as the Head of Operations.
Job Responsibilities... ...seat in managing the launch of new service centres, from conception to execution, while ensuring... ...consultation, please do not hesitate to contact Nikki at or at [HIDDEN TEXT]
We thank...
Crowe Malaysia PLT
Kuala Lumpur
5 days ago
...solutions and alternatives
Providing high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
Personalize service by cross selling and up selling products and services that are suitable for customers....
Juris Technologies Sdn Bhd
Kuala Lumpur
5 days ago
...including Group Digital & Data, Digital Innovation, the IT Hub and our Centre of Excellence comprising Actuarial, Finance and Product... ...within approved budgets at acceptable quality.
In/External Contact:
GEC and Board members
BUs senior management
Technology...
FWD Group Management Holdings Limited
Kuala Lumpur
4 days ago
...customers' needs.We are currently seeking ambitious individuals to join our Wealth and Personal Banking (WPB) team in the role of Contact Centre Service & Sales Representative 1 , working together with colleagues to display HSBC Values and achieve Vision to become the...
HSBC
Kuala Lumpur
1 day ago
...Responsibilities:
Manage the APEL Centre and ensure that the SOP and policies are implemented and recommend any changes.
Provide administrative leadership and management for the University's learning management system (Blackboard) and (Open Learning) and other related...
GatedTalent - Connecting Top Executive Search Firms And Exec...
Kuala Lumpur
1 day ago
Job Responsibilities
Deliver 24 hour one-stop customer service.
Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
Handling and resolving customer complaints proficiently.
Displaying a high level...
United Overseas Bank (Malaysia) Bhd
Kuala Lumpur
1 day ago
...investment industry who is now looking for a passionate and driven Head of Leasing. This is an exciting opportunity to expand your skill... ...mall in the future.
Possess a strong network of tenants and contacts. Have good contacts with major retailers and F & B operators in...
Crowe Malaysia PLT
Kuala Lumpur
2 days ago
...inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a L2 Production Support Specialist (Contact Centre Applications) to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).
Requirement:...
...feedback in a professional and timely manner in accordance with the Organization Service Standards.
Report directly to the Lead, Contact Centre of Global Services Centre which operates 24/7 rotational shifts
Some of the responsibilities are:
To attend all...
Plaza Premium Group
Kuala Lumpur
8 hours agonew
...operational challenges or threats. Identify synergies for developing and implementing digital solutions.
Provide a single point of contact, executive oversight and advisor for all digital initiatives and transformation projects.
Oversee the development of an...
Confidential
Kuala Lumpur
4 days ago
...their operations.
Job Overview:
Our client seeks avisionary Head of Sales and Marketing to spearhead their strategic initiatives... ...and influence C-suite level executives, with a robustnetwork of contacts within the industry.
Bachelors degree in Business, Marketing,...
Hyred
Kuala Lumpur
5 days ago
...collaborate with super fun and hard- working group of people who are utterly passionate about their mission.
POSITION SUMMARY:
Heads the legal department and is responsible for the legal affairs of the entire corporation. This role includes providing legal counsel...
Crowe Malaysia PLT
Kuala Lumpur
3 days ago
...Open Position: Head, Operations & Business Strategy (Investment Bank)
One of the reputable Investment Banks is currently hiring for Head, Operations & Business Strategy to lead the team and be based in the Kuala Lumpur office.
Key responsibilities include:
Holds...
Crowe Malaysia PLT
Kuala Lumpur
4 days ago
...Monitor queues and agent performance in real-time to ensure schedule adherence, SLAs and key performance indicators are met for all contact channels (calls, chat and email, etc.).
. Schedule Adherence Management : Work with Operations team for both Inhouse and BPOs...
Klook
Kuala Lumpur
1 day ago
...A company are looking for the Head of CRM of Malaysia Singapore with a strong focus on the a brand Division (80/20). During the 1st year, for the other Divisions, the priority will be to set up the right CRM foundations.
Collaborate with Brands to grow the active...
Crowe Malaysia PLT
Kuala Lumpur
1 day ago
...About Our Client
We are looking for an experienced Head of Global Shared Services (GSS) to drive and steer the build and development... ...and continuous improvement culture in the Shared Service Centre
On the ground ('eyes and ears') overseeing the smooth delivery...
Michael Page
Kuala Lumpur
2 days ago
...dynamic and experienced professional for the position of Assistant Manager specializing in Operations Support & Analyst in Global Contact Centre. The successful candidate will play a pivotal role in overseeing the administration of CRM systems, telephony systems, prepare...
Plaza Premium Group
Kuala Lumpur
1 day ago
...Teaching - Tertiary (Education & Training)
Job Title: Head of Academic Affairs - Language Center/School
Company Overview:... ...joining our team, but only those selected for an interview will be contacted.
Description Job Title: Head of Academic Affairs - Language...
TIME's group
Kuala Lumpur
4 days ago
...identifying and evaluating new opportunities and then ruthlessly prioritizing them for execution.
About the Role
We are looking for a Head of SEO to lead our Search Engine Optimization efforts. As the Head of SEO, you will be responsible for developing and executing a...
TIME's group
Kuala Lumpur
1 day ago
Job Description:
Undertaking a impact study and analysis on managing financial and accounting strategically and apply it throughout the company.
Implementing, and monitoring compliance with internal financial and accounting policies and procedures; advising all divisions...
Pos Malaysia Berhad
Kuala Lumpur
4 days ago
...A company is looking for a dynamic and experienced Head of Sales to join their team:- Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment...
Crowe Malaysia PLT
Kuala Lumpur
3 days ago
...located in other countries within the same time zone are also welcomed
Oversee the compliance and legal functions as department head
Directly report to Chief Operating Officer but also have direct access to EXCO (senior management team) to report key compliance...
Fusang Corp
Kuala Lumpur
3 days ago
...payroll/debtors on behalf of the company and work together with Heads of Department to ensure service standards are maintained to Customers... ...If you are in need of talented individuals for open vacancies, contact ARCHER BAHARI to find out how we search for hidden talent....
Archer Bahari Sdn Bhd
Kuala Lumpur
4 days ago